Back to Updates




Contact Name: Chris Song




Date: March 20, 2020

NASHVILLE, Tenn. – Mayor John Cooper’s office announced progress on Metro’s citywide coronavirus (COVID-19) monitoring and response efforts in coordination with area hospitals, healthcare providers, and other community partners:


Dr. Michael Caldwell, Metro’s Chief Medical Director, is enhancing COVID-19 public health protocols restricting dine-in service at all restaurants throughout Nashville and Davidson County. Take-out orders, drive-thru service, curbside pickup, and delivery service are permitted, as long as restaurant patrons do leave the premise with the food and do not stay to dine in the restaurant.” In addition to this, Dr. Caldwell is restricting gyms from being open at this time.

Dr. Caldwell also will be issuing a public health advisory for churches, synagogues, mosques, temples, and other houses of worship in Davidson County, urging all faith organizations to refrain from physically meeting to adhere to CDC social distancing guidelines.

Mayor John Cooper will meet with faith leaders at 1:00 PM on Friday, March 20, 2020 to discuss the public health advisory and organize a weekend of prayer across Nashville’s faith communities.


Metro Public Health Department officials announced today a total number of 110 confirmed cases of coronavirus COVID-19 in Nashville/Davidson County, an increase of 50 cases in the past 24 hours.  The age range for all confirmed cases in Nashville is from 11 to 73 years old.  Of the confirmed cases, 2 remain hospitalized. Fifteen people have recovered from the virus. The remaining cases are self-isolating at home and have mild and manageable symptoms.

Cases by sex
Male: 53
Female: 53
Unknown: 4

Total number of Cases: 110
Number of Cases confirmed today: 50

Total Cases by age

Unknown 15
5-17 1
18-49 75
50-64 12
65+ 7
Total 110
Recovered 15


Health officials remind everyone to take steps to stop the spread of germs like COVID-19. These include:

  • Wash your hands often with soap and water. Use alcohol-based hand sanitizer if soap and water are not available.
  • Cover your mouth and nose with a tissue when coughing or sneezing
  • Don’t touch your eyes, nose or mouth
  • Stay home if you are sick
  • Stay away from people who are sick
  • Use social distancing by staying six feet away from others when possible


Mayor’s Office Works with Local Utilities to Offer Residents Financial Relief

Mayor John Cooper is working with local utility providers to find ways to offer financial relief to all Nashville and Davidson County residents as the community rebuilds from the March 3rd tornado and responds to the coronavirus disease.

Metro Water Services will not assess late fees or disconnect water services to any MWS customers for the next two months. Additionally, any MWS customer who needs to defer payment within this two-month period may make a request by calling (615) 862-4600.  Account balances that are deferred will be evenly spread out over a 12-month period.

Nashville Electric Service has suspended all disconnects, including disconnects for nonpayment, and late fees until May 31. Contact NES at (615) 736-6900 for more information.

Piedmont Natural Gas is suspending disconnections for non-payment, waiving late fees and insufficient check fees, and offering flexible payment terms to both residential and commercial customers upon request. Contact Piedmont Natural Gas at 1-800-752-7504 for more information.


See “Mayor’s Office” section above.


Planning Department Update 

The Planning Department will implement the following changes:

  • Planning staff are encouraged to work remotely and interact with the public by appointment only. Current “walk-in” public services at the front counter are temporarily suspended until further notice.
  • Procedures are in place for the continuity of core responsibilities that must be completed daily.  Four key functions that will receive specialized attention include:  Emergency Tornado Recovery (permit and emergency centers), Bonds, Payments of Fees, and Plan Reviews.
  • All public hearing items of the Planning Commission for the next three meetings (3/26, 4/9, and 4/23) will be deferred to a future meeting, with the exception of the Capital Improvements Budget (CIB). The Planning Commission will vote to recommend the CIB on 3/26 to assure continuity of Metro’s budget process in the upcoming months. The Public is encouraged to review CIB materials online.
  • Planning staff will continue to accept and review Administrative Items, which may be submitted by appointment.
  • All other public meetings, including community meetings, charrettes, and design review committees, are postponed.

Davidson County Register of Deeds

  • Register of Deeds Karen Johnson Adds Secure Document Drop-off Slot.
  • Davidson County Register of Deeds Karen Johnson announced Thursday that beginning Friday, customers bringing documents to the Register’s office can deposit them in a secure document drop-off wall slot. The document drop-off slot has been installed by contractors inside the administrative office entrance of the Bridgestone Arena, next to the Register’s office doors

Codes Department Update

  • Effective Friday, March 20, the Code Department will operate primarily electronically and will not accept applications in person.
  • Anyone may apply for a building permit by emailing Please include the address, phone number, scope of the project, and a site plan.
  • Registered contractors may apply for building and trades permits, make online payments, check the status of inspections, and renew licenses and registrations at
  • Telephone appointments with a zoning examiner may be scheduled by emailing
  • Short term rental permits may be applied for by emailing
  • The Department’s Plan Review team will be available to receive plans from 7:30 a.m. to 1:00 p.m. Monday through Friday on the first floor of the Development Services Center.
  • Effective Friday, March 20, the complaint intake staff for the Property Standards Division of the Codes Department will work remotely. All complaints should be submitted via the HUB Nashville portal which can be found
  • When submitting a request, it is critical that you include an accurate address along with a detailed description of the alleged violation.

Nashville Social Security Update

  • Social Security Administration closed all local offices to the public Tuesday, March 17.
  • Online services are available to apply for retirement, disability, and Medicare benefits, check the status of an application or appeal, request a replacement Social Security card, or print a benefit verification letter.
  • For more information, click here.

Metro Beer Permit Board Update

  • Inspectors will continue to conduct initial inspections.  They have made changes, however, to the procedures related to these inspections to protect the health and safety of our inspectors and the applicants. Inspectors will be physically present at the location, but will conduct the inspection from their vehicle.
  • As of this moment, the only meeting cancelled is the night meeting scheduled for Wednesday, March 25.
  • Assuming applicants submit the necessary documents, inspectors will be able to grant a temporary permit until such time as the board meets again in an official capacity.
  • Any hearings scheduled for that meeting will be rescheduled.
  • Similarly, any special events that were cancelled due to COVID-19 will not require a new application or additional fee.
  • You may continue to contact inspectors by phone at: 615-862-6751.  You may continue to email inspectors at the general email address:  Additionally, if you would like to schedule an initial inspection, please email:

Metro Social Services Update

  • The office Metro Social Services (MSS) was impacted by the tornado and staff will not be able to return to their building until March 19.
  • Doors will reopen on Friday, March 20 with abbreviated walk-in hours from 9 a.m. to 1 pm.
  • If you need information or assistance with tornado relief, Metro Social Services staff are located at the following locations:
    • Hermitage/Donelson: Hermitage Community Center; 3720 James Kay Lane, Hermitage, 37076.
    • North Nashville/Germantown: Hadley Park Community Center; 1037 28th Ave N, Nashville, 37208.
    • East Nashville: East Park Community Center; 600 Woodland Street, Nashville, 37206.
  • If it is not an emergency. we encourage you to call (615) 862-6432 for services over the phone.

Metro Animal Care and Control

  • The Metro Public Health Department (MPHD) announces new measures being taken by Metro Animal Care and Control (MACC) to protect employees, volunteers and animals in their care. The following measures are being taken at the direction of Nashville Director of Health Dr. Michael Caldwell and go into effect immediately. Guidance from the National Animal Care and Control Association (NACA) advised shelters to take actions to mitigate the short- and long-term effects of COVID-19.

# # #