Status of Nashville Services

Utilities | Public Safety | Courts & Offices | Parks & Recreation | Schools & Education | Transportation

Utilities

Metro Public Works

  • All Metro Convenience Centers are temporarily closed to the public until further notice.
  • Metro Recycling Drop-Off Locations will remain open and will not be impacted by scheduling changes.
  • All Public Works employees who are able to work from home are being asked to do so.
  • All hubNashville call center employees will be working from home until further notice.
  • The Public Works’ Right-of-Way Permits office will be closed to the public. Permits will continue to be issued via email rather than in-person.
  • Metro Convenience Centers will temporarily close to the public until further notice. Staff will be evaluating how to minimize contact with the public at all locations, and will reopen as soon as possible.
  • Residents looking to replace or purchase additional trash carts should make their request through hubNashville. They will not be able to do so in person.
  • Metro Beautification is suspending its court-ordered community service program for the rest of the week, beginning March 17th.
  • The Transportation Licensing Commission Office will be closed to the public until further notice. All certificates and permits for companies or drivers of Other Passenger Vehicles for Hire, the annual term of which is scheduled to expire while this office remains closed, are hereby renewed, by order of the Director, for an additional annual period subject to and conditioned upon submission of all required items including fees to this office by mail. In addition, all vehicle inspections will be postponed. Any new company or new driver applications will be accepted as soon as possible. Please contact the TLC at: tlcpublicworks@nashville.gov
  • Trash, recycling, and brush pick-up will NOT be impacted by these temporary changes. Additionally, most operational functions of Metro Public Works, including pothole repair, signal maintenance and roadway repairs will continue as usual. Tornado debris pick-up will continue in the coming days and weeks as well.
  • For more information on Metro Convenience Centers, visit the Public Works website: https://www.nashville.gov/Public-Works/Neighborhood-Services/Recycling/Convenience-Centers.aspx
  • For other additional information, residents can use hubNashville by calling 311, downloading the hubNashville app, or visiting hub.nashville.gov.

Metro Water Services

  • In compliance with Metro Water Services’ Pandemic Plan Phase 2, and to help protect the health of our community, additional modifications to work processes went into effective March 26, 2020.
  • Metro Water Services wants to assure customers that we remain fully operational and the vital water services you depend on are safe and available.
  • Employees are working remotely and/or practicing social distancing ( a minimum of 10′).
  • The Customers Services Center lobby, 1700 2nd Ave N, is closed. Customer Service representatives can be reached by calling 615-862-4600 or emailing MWS.online@nashville.gov. All payment channels, except for the over-the-counter transactions, are available, including the outdoor kiosk.
  • Metro Water Services will not assess late fees or disconnect water services to any of our customers through the end of April.
  • Customers will be allowed to defer payment for a two month period by calling 615-862-4600. (Account balances that are deferred will be evenly spread out over a 12-month period.)
  • MWS Development Services (DS), 800 2nd Ave. S, is also closed to the public.
  • All payments must be submitted either by USPS mail or by phone.  Water and sewer  capacity fees may be mailed to Metro Water Services  P.O. BOX 305225 Nashville, TN 37230-5225 and include project case number and associated property address.   All other fees should be paid by credit card over the phone – please call 615-862-4084 and provide case number and/or associated property address.
  • Scheduled water and sewer taps, initial backflow testing and shutdowns scheduled through MWS Development Services will be postponed until the State of Emergency is permanently lifted.
  • Service line inspection, meter issuance and inspection and water and sewer inspections will continue when a 10 foot distance from other people can be maintained.
  • Email confirmation will be sent with appointment information upon approval of emailed meter submissions.
  • Anyone needing help with any other topics, please send questions to MWS.DS@nashville.gov

Nashville Electric Service

Residential Customer Accommodations

  • NES is suspending all power disconnections for non-payment until May 31.
  • NES will absorb late fees and credit card fees on behalf of our customers until May 31.
  • Customers in need of an extended payment arrangement are asked to contact Customer Relations by calling (615) 736-6900.

Commercial Customer Accommodations

  • Through May 31, general power commercial customers (large commercial time of use specialty rates excluded) will not receive a minimum demand charge on their bill.
  • Demand charges will be based on measured demand. For more information on minimum demand, please see our commercial rate schedules.
  • NES will offer advice to help businesses manage their energy demand when they are preparing to reopen to minimize the potential impact on their bill.

Customer Lobby Modifications

  • To continue providing an essential service to Middle Tennessee, NES remains open to serve our customers.
  • Only 10 customers at a time will be permitted to enter the NES customer lobby.
  • Lobby hours are Monday – Friday, 8 a.m. – 6 p.m.
  • Health and safety are a top priority.  We regularly clean and sanitize all customer contact surfaces.
  • Hand sanitizer is also available for customer use.
  • We have also taken measures to ensure safe distancing and rotating shifts for our employees.

Social Distancing: Ways to Pay Your NES Bill

  • NES E-bill – Receive and pay your bill online using your bank account by logging into My Account. Set up automatic payments. No fees ever.
  • One-Time Payment – Pay your bill by credit/debit card or bank account. No login required. You will need your NES account number. The $2.25 processing fee will be absorbed by NES until 5/31/2020.
  • Pay by Phone – Pay your bill by credit/debit card or bank account. You will need your NES account number. The $2.25 processing fee will be absorbed by NES until 5/31/2020.
  • Pay by Mail – Pay your bill by check or money order. Please include the bill stub with your payment in the envelope provided.
  • Automatic Transfer (NEAT) – Enable recurring payments so your account is automatically deducted every month. This program is separate from AutoPay with NES E-bill.

Piedmont Natural Gas

  • Piedmont has significantly decreased natural gas rates for all customers in its Tennessee service territory. The decrease is effective immediately and will be reflected in customers’ March 2020 bills.
  • All disconnections will be suspended until further notice.
  • For more information, click here.

Public Safety

Davidson County Sheriffs’ Office

  • Eviction notices in Davidson County are suspended this week and until further notice.
  • Beginning Monday, March 16, all inmate visits, including clergy visits, will be video-only, except for attorney visits.
  • All volunteer services are suspended until further notice.

Metro Nashville Police Department

  • The Metro Nashville Police Department remains open and fully operational. All police precincts are open unless otherwise noted.
  • The 11-week Citizen Police Academy class that was scheduled to begin March 17 has been postponed.
  • MNPD is implementing a temporary program for alternative call response in order to minimize the potential for exposure or spread
    of the virus.

    • Officers will be triaging non-emergency and non-violent calls for service where the perpetrator is not present to determine whether a report can be taken via telephone instead of in-person.
    • Every caller whose report is taken by telephone will receive the incident number, the officer’s name who took the report, how to obtain a copy of the report, and any appropriate follow up telephone numbers for MNPD investigative components.

Nashville Fire Department

  • All Metro Fire Stations remain open and operational.
  • The Nashville Fire Department is suspending all in-school visits, “Show and Tell” events with personnel, community group appearances and Breaking Limitations Accepting Zero Excuses (B.L.A.Z.E) Mentoring Program in-class sessions until further notice.

Federal Bureau of Investigation

  • The FBI is in regular contact with the Centers for Disease Control and Prevention (CDC), the Office of Personnel Management, and other federal agencies tracking the spread of COVID-19 and is taking a comprehensive approach to prepare for a variety of scenarios. FBI operations are directed toward national security and violations of federal law and will continue unabated. The FBI will continue steadfast in our mission to protect the American people and uphold the Constitution throughout this period of national emergency.
  • Information is continuously being updated and we are proactively sharing information with the public regarding COVID-19/cyber scams on our Twitter account @FBIMemphis. Criminals will likely continue to use new methods to exploit COVID-19 worldwide. The public is encouraged to report scams and attempted fraud to the Internet Crime Complaint Center (IC3) at ic3.gov. Please see FBI.gov for information regarding scams and safety.

Courts & Offices

Courts

  • All Tennessee Courts will remain open, but all in-person judicial proceedings have been suspended through April 30.
  • This applies to state and local Tennessee courts including appellate, trial, general session, juvenile and municipal courts.
  • Deadlines set forth in court rules, statutes and administrative rules, including statute of limitations, that are set to expire between March 13 and May 5 are extended through May 6 and orders of protection that would expire between March 13 and May 5 are extended until May 6
  • Davidson County Assessor Wilhoite Places Temporary Stop to Walk-In Constituency Services

Davidson County Chancery Court/Clerk and Master’s Office

  • In-person court proceedings are suspended through April 30, 2020 per Order of the Tennessee Supreme Court.
  • General information and guidance for matters pending in Davidson County Chancery Court may be found on the Clerk and Master’s website:  https://chanceryclerkandmaster.nashville.gov/.
  • The Clerk and Master’s Office is open, but in-person service is limited. Office staff are available by phone at (615) 862-5710 or via the “contact us” function on the office website.
  • E-filing is strongly encouraged. Facsimile filing is also available as applicable.
  • A drop box is available outside of the Clerk and Master’s office for filings and payments. Please call the office before leaving a payment in the drop box.

General Sessions Court

  • Metropolitan General Sessions Court has an abbreviated docket schedule from Monday, April 13, 2020 through Friday, May 1, 2020 with no dockets operating on Friday, April 10, 2020 due to the holiday.
  • Only the  following dockets are open:
    • Felony Jail & Review Docket(Courtroom 3A)
    • Misdemeanor Jail & Review Docket(Courtroom 3C)
      • All felony and misdemeanor jail dockets will now be set at 9:15 a.m. and 11:15 a.m.
    • Domestic Violence Jail Docket & Orders of Protection ( Courtroom 4B)
      • The Domestic Violence docket will now be set at 9:05 a.m. and 11:05 a.m.
    • Emergency Psychiatric Committal Docket ( By Video with the facility from Courtroom 4C)
  • Only ten (10) persons will be allowed inside each courtroom and this includes, Judges, DA, defense lawyer, clerk, and one court officer.
  • If there are more than twenty (20) inmates on a daily docket, there will be a 12:15 p.m. and a 12:05 p.m. docket added. The inmates will be separated and only ten (10) inmates at a time will be brought up to the holding cells. The Clerk is making subpoena changes to send out to witnesses and police officers.
  • Witnesses are to separate themselves all down the public hallway and listen for their case to be called by the blue shirt security officers. The security blue shirts will ensure only ten people are inside each courtroom.
  • All witnesses will be checked in at the door and are permitted to sit in the courtroom when their case is to be heard recognizing sitting the social distance span of six (6) feet apart.
  • There will be NO family members/friends permitted to sit in the courtroom.
  • You are not permitted to approach the clerk of court. Please keep a six (6) foot distance when speaking with the clerk of the court.
  • All business must be conducted in the courtroom. This includes search warrants and judicial subpoenas.
  • No one is permitted in the private hallways behind the courtrooms unless you have been authorized to enter these private hallways.
  • There will only be jail, jail review, and Order of Protection dockets until future notice.
  • All other cases (Civil, Criminal Bond & Citation, Environmental, & Traffic  previously scheduled will be continued to a future date. A determination will be made before April 9, 2020 whether to continue this abbreviated schedule.
  • Traffic School related: General Sessions Court shall allow the extension of the Traffic School compliance date for Traffic School referrals with March 3, 2020 or later. Such compliance date extension shall be to May 1, 2020. A determination will be made before May 1, 2020 whether to extend the compliance date beyond May 1st.
  • The administration of the Court’s drug testing program has been significantly impacted by this pandemic. It is, therefore, ordered, adjudged, and decreed that the Metropolitan General Sessions Court Judges have decided to limit the administration of drug tests to no more than once per week. Any defendant who is indigent may file a motion to waive the cost and have it set on a Courtroom 3C docket.
  • For more information, click here. 

General Sessions – Civil Court Clerk’s Office

  • Pursuant to Supreme Court Order ADM2020-00428 and in light of ongoing concerns, The Tennessee Supreme Court hereby continues suspension of in-person court proceeding through April 30, 2020.
  • Exceptions for our offices include:
    • Emergency Committals
    • Judicial Committals
    • Order of Protection Dockets
  • The offices of the General Sessions – Civil Clerk’s Office will remain open on a limited basis. We will be here to serve; however minimal employees will be on-site and person-to-person interaction will be limited. In addition, we will be available by phone, email and e-filing. Our office is staffed from 8:00 a.m. to 4:30 p.m. Monday through Friday.
  • A drop box will be available soon outside of the office for filings and payments. Please call our office at (615) 862-5195 before leaving payments. Payments may also be made online at our website http://circuitclerk.nashville.gov/sessions/payonline.asp.
  • Please go to our website at http://circuitclerk.nashville.gov/sessions/ for any updates relating to this situation.
  • We received notice that the Davidson County Sheriff’s Office is immediately suspending the service of all civil process documents. For exceptions and more information, please contact the Sheriff’s Department.

Circuit Court Clerk’s Office

  • Pursuant to Supreme Court Order ADM2020-00428 and in light of ongoing concerns, the Tennessee Supreme Court hereby continues the suspension of in-person court proceeding through April 30, 2020.
  • Exceptions for our offices include:
    • Emergency Committals
    • Judicial Committals
    • Order of Protection Dockets
  • The offices of the Circuit Court Clerk will remain open on a limited basis. We will be here to serve; however, minimal employees will be on-site and person-to-person interaction will be limited. In addition, we will be available by phone, email and e-filing. Our office is staffed from 8:00 a.m. to 4:30 p.m. Monday through Friday.
  • A drop box is available outside of the office for filings and payments. Please call our office at (615) 862-5181 before leaving payments.
  • Please go to our website at http://circuitclerk.nashville.gov/Circuit/ for any updates relating to this situation.
  • We received notice that the Davidson County Sheriff’s Office is immediately suspending the service of all civil process documents. For exceptions and more information, please contact the Sheriff’s Department.

Probate Court Clerk’s Office

  • Pursuant to Supreme Court Order ADM2020-00428 and in light of ongoing concerns, the Tennessee Supreme Court hereby continues the suspension of in-person court proceeding through April 30, 2020.
  • Exceptions for our offices include:
    • Emergency Committals
    • Judicial Committals
    • Order of Protection Dockets
  • The offices of the Probate Court Clerk will remain open on a limited basis.  We will be here to serve; however, minimal employees will be on-site and person-to-person interaction will be limited.  In addition, we will be available by phone, email and e-filing.
  • Probate E-filing will still be accessible during this suspension. Drop boxes will be available outside of each office to limit interactions.
  • The main office number is (615) 862-5980.  Our office is staffed from 8:00 a.m. to 4:30 p.m. Monday through Friday.
  • We received notice that the Davidson County Sheriff’s Office is immediately suspending the service of all civil process documents. For exceptions and more information, please contact the Sheriff’s Department.
  • Our Probate Judge Randy Kennedy has put down specific orders and directives for attorneys and litigants practicing in our Probate Court.  There are also specifics about the handling of the emergency committals by Judge McClendon.  Please go to our website for those specifics: http://circuitclerk.nashville.gov/probate/
  • Additionally, any new updates will be posted on our website so please check back frequently.

Traffic Violation Bureau

  • Pursuant to Supreme Court Order ADM2020-00428 and in light of ongoing concerns, the Tennessee Supreme Court hereby continues the suspension of in-person court proceeding through April 30, 2020.
  • The Traffic Violation Bureau will remain open on a limited basis. We will be here to serve; however, minimal employees will be on-site and person-to-person interaction will be limited. When our office is closed, please send an email to our customer support by clicking the contact us tab at the bottom left tab on the screen and we will return your email promptly.
  • The safety and health of the public and our employees is of the utmost importance during this time. See specifics below.
    • There will be no reporting to the Department of Safety and all future compliance dates have been suspended until further notice.
    • A drop box will be available outside of the office for payments and/or request of court dates. Payments may be made online at our website http://paytraffic.nashville.gov.
    • Additionally, any new updates will be posted on our website so please check back frequently if this information pertains to you.  The website address is http://circuitclerk.nashville.gov/traffic/.
    • We received notice that the Davidson County Sheriffs Office is immediately suspending the service of all civil process documents. For exceptions and more information please contact the Sheriffs Department.

Justice Integration Services

  • JIS will be operating a minimal jail docket schedule, hearing orders of protection, and closed all civil dockets which prevents detainer addictions from being granted.
  • There will be no civil dockets until at least Monday, April 13.

Tennessee Court Appearances

  • All Tennessee courts will remain open, but all in-person judicial proceedings have been suspended through April 30.
  • For more information, click here. 

Davidson County Juvenile Court and Juvenile Court Clerk’s Office

  • The Davidson County Juvenile Court office will operate under the emergency docket schedules until at least Monday, April 13. All other matters will be reset to a later date.
  • The courthouse, including the Clerk’s office, will close daily at 3:30 p.m.
  • The court will continue to operate detention and preliminary hearing dockets.  The preliminary hearing docket will occur each Monday through Friday at 9:00 a.m.  The detention docket will occur each Monday-Friday at 1:00 p.m.  All emergency matters shall be consolidated onto those dockets.
  • The child support contempt dockets in which a respondent is incarcerated shall continue to occur each Tuesday at 8:30 a.m.  In addition, any motions for release filed by incarcerated respondents relating to child support shall be consolidated onto those Tuesday dockets.
  • Any delinquency case that involves a juvenile currently in detention remains on as presently scheduled.  Trials for those juveniles in detention will occur as scheduled.  Any youths currently in detention and on for settlement will be handled by their counsel and the assistant DA in conjunction with the individual magistrate assigned to the case.
  • The clerk’s office will remain open for the filing of petitions.  They will work with the court to determine when to schedule non-emergency petitions.
  • All other trials, appearances, settlement conferences and reviews will be continued. The court will notify counsel as to when those case will be reset for status.
  • The TN Supreme Court has extended limited in-court proceedings until April 30. As a result, the Davidson County Juvenile Court and Juvenile Court Clerk’s Office have extended the period for limited in-court proceedings through Friday, May 8, in order to give time to reset continued hearings. The court currently plan to reopen dockets per usual on Monday, May 11. Juvenile Court and the Juvenile Court Clerk’s Office will close at 3:30 p.m. while limited in-court proceedings are in place. Should you have any questions, please contact the Juvenile Court Clerk’s Office at 615-862-7980.

Codes Department

  • Effective Friday, March 20, the Code Department will operate remotely and primarily electronically.
  • Anyone may apply for a building permit by emailing permitapplication@nashville.gov. Applicants must include their name, phone number, and email address, as well as the property address, a site plan, and a brief description of the project.  If the project involves tornado damage, please specify that fact.
  • Registered contractors may apply for building and trades permits, make online payments, check the status of inspections, and renew licenses and registrations at https://epermits.nashville.gov/#/.
  • Telephone appointments with a zoning examiner may be scheduled by emailing zoningappointments@nashville.gov. Appointments can be made for zoning questions, permit applications, and the filing of BZA appeals and Sidewalk Waiver cases.
  • Short term rental permits may be applied for by emailing david.frabutt@nashville.gov.
  • The Department’s Plan Review team will be available to receive plans from 7:30 to 1:00 Monday through Friday on the first floor of the Development Services Center.
  • Effective Friday, March 20th, the complaint intake staff for the Property Standards Division of the Codes Department will work remotely. All complaints should be submitted via the HUB Nashville portal which can be found here.
  • When submitting a request, it is critical that you include an accurate address along with a detailed description of the alleged violation.
  • For permit applications on tornado-damaged properties, if the electronic process is unsuccessful, Codes will make arrangements for an in-person meeting with a zoning examiner. Codes will only offer in-person appointments for tornado-damaged properties under those limited circumstances.

Board of Zoning Appeals

  • Pursuant to Governor Lee’s Executive Order No. 16, the Codes Department is exploring options for electronic meetings of upcoming Board of Zoning Appeals. Codes will notify applicants of any changes to the BZA schedule and post updated information as quickly as possible.
  • The April 2, 2020 Board of Zoning Appeals meeting will proceed by telephone.
  • Board of Zoning Appeals strongly encourage anyone with comments for the board’s consideration to submit them electronically via bza@nashville.gov. Comments received by 12 noon Wednesday will be provided to the board members before the meeting. Comments received after that will be read into the record. If anyone is unable to communicate electronically, a station will be open at the Sonny West Conference Room for comments to be made via telephone.

Office of Assessments

  • Nashville and Davidson County Assessor of Property Vivian Wilhoite has closed the Office of Assessments through Friday, May 1.
  • Assessor Wilhoite encourages constituents that have questions or comments about their property and property values to reach out via email at assessorweb@nashville.gov or call 615-862-6080.

e-bid Nashville – Surplus Property Online Auction

  • The eBid Nashville warehouse is closed to the public until further notice.
  • Current online auctions for surplus property will be extended until the warehouse is open to the public.
  • Winning bidders on closed auctions will receive specific instructions via email and will be allowed ample time to pay for items when the warehouse reopens to the public.

Board and Commission Meetings

  • All Boards and Commissions of the Metro Government have postponed all pending public meetings through Monday, April 6.

U.S. Census Bureau

  • Due to COVID-19, the Census is temporarily suspending field operations. Please do your part by having your family fill out the census by phone or online.
  • Call the numbers below or visit my2020census.gov. 
    • English: 844-330-2020
    • Espanol: 844-468-2020

Metro Action Commission

  • Metro Action is remaining open but ended face-to-face service on Monday, March 30.
  • Customers will have access to a drop box for all applications and supporting documentation.
  • Applications will be available for pick up at the drop box in the agency’s lobby.  Customers may also mail their information to Metro Action by downloading the application from the agency’s website (www.nashville.gov/mac).  Applications can be sent by mail or drop inside the on-site drop box.
  • Applications must include the requested supporting documentation.  The complete listing of required documentation is on the agency’s webpage and payments are made directly to the business.
  • All programs require income eligibility based on the federal poverty income guidelines.  For example, a family of three with an income at or below $31,995 would be eligible.  For a complete list of income eligibility requirements, applicants should visit the Metro Action website (www.nashville.gov/mac).
  • In addition to income eligibility, applicants are served once during the current application period, which began October 1, 2019 and ends September 30, 2020.  However, if someone has been assisted, but has been impacted by the tornado or COVID 19, they are still urged to contact Metro Action.
  • For more information, please call 615-862-8860, Ext. 70100 or e-mail us at metro.action@nashville.gov.

Metro Beer Permit Board

  • Beginning Friday, March 20, permit holders with an “on-sale” or “on/off sale” permit may deliver their products to customers in commercially sealed containers.
  • Inspectors will continue to conduct initial inspections.  They have made changes, however, to the procedures related to these inspections to protect the health and safety of our inspectors and the applicants. Inspectors will be physically present at the location but will conduct the inspection from their vehicle.
  • As of this moment, the only meeting cancelled is the night meeting scheduled for Wednesday, March 25th.
  • Assuming an applicant submits the necessary documents, they will be able to grant a temporary permit until such time as the board meets again in an official capacity.
  • Any hearings scheduled for that meeting will be rescheduled.
  • Similarly, any special events that were cancelled due to COVID-19 will not require a new application or additional fee.
  • You may continue to contact them by phone at: 615-862-6751.  You may continue to email them at the general email address: beerboard@nashville.gov.  Additionally, if you would like to schedule an initial inspection, please email their inspectors at: initialinspections@nashville.gov.

Metro Council

  • Metro Council continues to meet regularly.
  • Committee Meetings and Announcements are cancelled.

Nashville Downtown Partnership

  • NDP Board of Directors March 25 meeting is cancelled.
  • NDP has adjusted administrative staffing of the office, achieving a baseline presence to continue our front-facing tasks (selling shuttle passes, etc.) while allowing for 80% of administration to telework each day.
  • The Clean and Safe programs continue to operate without disruption, as downtown remains a neighborhood in need of these services to take care of residents and businesses; ambassadors have received training and equipment to carry out their tasks safely.
  • ParkIt! Downtown shuttles remain in operation (with a 9 passenger limit), and will continue to operate as long as there is demand from the business community; drivers have received training and supplies to carry this out safely.
  • The public can remain informed through social media (Facebook, Twitter, Instagram) and Downtown Details.

Planning Department

  • The Planning Department will implement the following changes:
    • Planning staff are encouraged to work remotely and interact with the public by appointment only. Current “walk-in” public services at the front counter are temporarily suspended until further notice.
    • Procedures are in place for the continuity of core responsibilities that must be completed daily.  Four key functions that will receive specialized attention include:  Emergency Tornado Recovery (permit and emergency centers), Bonds, Payments of Fees, and Plan Reviews.
    • Planning staff will continue to accept and review Administrative Items, which may be submitted by appointment.
    • All other public meetings, including community meetings, charrettes, and design review committees, are postponed.
  • The Planning Department will continue to serve the public to the best of their ability, but to take precautions under CDC, they will be postponing the following public meetings:
    • Dickerson North Charrette Week – March 23 – March 30 at Skyway Studios
    • Old Hickory Plan Amendment 2020CP-014-001 – March 23 at Old Hickory Community Center
    • Bellevue Plan Amendment 2020CP-006-001 – March 24 at Bellevue YMCA
    • Downtown Code Design Review Committee – April 2
  • Learn more about changes to the Planning Department’s meetings, policies and procedures here.

Office of Human Resources

  • If you are sick, stay home. If you believe your symptoms may be COVID-19, please call your healthcare provider first. Your healthcare provider can discuss your symptoms and help assess whether you should be tested for COVID-19. If your healthcare provider does decide to test you for COVID-19 and you participate in one of Metro’s healthcare plans, it will be covered at 100% by the plan.
  • If you are tested and diagnosed with COVID-19, you will need to stay quarantined and away from others for the length of time recommended by your healthcare provider. Currently, most cases of COVID-19 stay quarantined for around 14 days. Please get a healthcare provider’s statement or have your healthcare provider provide it electronically/by email or fax to your department HR coordinator. You will also need to supply a healthcare provider’s statement once you recover in order to return to work. During the time you are off, your department will use your available sick time. If you do not have enough sick time to cover the entire period off for COVID-19, your department will then use administrative leave with pay so that you continue to receive your regular hourly rate or salary.
  • If someone in your immediate household like a spouse, child, parent, roommate, or significant other is tested and diagnosed with COVID-19, you will need to stay quarantined and away from others for the length of time recommended by the appropriate physician. Currently, most cases of those people who reside with someone who has COVID-19 stay quarantined for around 14 days. You will need to provide a healthcare provider’s statement showing that someone in your immediate household has been tested and diagnosed with COVID-19 and provide it electronically/by email or fax to your department HR coordinator. You will also need to supply a healthcare provider’s statement once you successfully complete your quarantine period in order to return to work. During the time you are off if the person infected is a legal dependent as defined under FMLA (usually parent, spouse, child or other legal dependent), your department will use your available paid family leave time. If you do not have enough paid family leave time to cover the entire period off for COVID-19, your department will then use administrative leave with pay so that you continue to receive your regular hourly rate or salary. If the person infected in your immediate household is not a legal dependent as defined under FMLA (usually a significant other or roommate), your department will use administrative leave with pay so that you continue to receive your regular hourly rate or salary.
  • Please know it is our goal to make sure that you stay well, but if you or an immediate household member becomes ill with COVID-19, we want to ensure you are able to recover, take care of others, and prevent anyone else from becoming sick with this virus and make sure that you stay in a paid status so you have the resources you need.
  • If you have questions about your benefits, please contact our Benefit Services team at 615-862-6700. If you have further questions about leave or other employment related questions, please contact your department’s HR coordinator.

Election Commission Satellite Office

  • The satellite office at 800 2nd Avenue South, 4th floor will close at 4:30 p.m. on Friday, March 20 until further notice to support social distancing and minimize the spread of COVID-19.
  • The Election Commission Main Office located at 1417 Murfreesboro Pike will be open Monday – Friday, 8 a.m. – 4:30 p.m.
  • For your personal health and the health of the staff, please consider reaching out at vote.questions@nashville.gov or (615) 862-8800.

Nashville Social Security

  • Social Security Administration closed all local offices to the public Tuesday, March 17.
  • Online services are available to apply for retirement, disability, and Medicare benefits, check the status of an application or appeal, request a replacement Social Security card, or print a benefit verification letter.
  • For more information, click here.

Metro Social Services

  • Metro Social Services has abbreviated their hours for walk-in customers effective March 20, 2020 to 9am-1pm until further notice.
  • If you need information or assistance with tornado relief, Metro Social Services staff are located at the following locations:
    • Hermitage/Donelson: Hermitage Community Center; 3720 James Kay Lane, Hermitage, 37076.
    • North Nashville/Germantown: Hadley Park Community Center; 1037 28th Ave N, Nashville, 37208.
    • East Nashville: East Park Community Center; 600 Woodland Street, Nashville, 37206.
  • If it is not an emergency. we encourage you to call (615) 862-6432 to provide services over the phone.

Metro Office of Family Safety

  • The Metro Office of Family Safety will continue to assist victims of interpersonal violence at Nashville’s Family Safety Center at 610 Murfreesboro Pike for in-person Order of Protection assistance and assistance by phone for other advocacy needs. Distancing precautions will be taken for the safety of all clients and staff.

Davidson County Clerk’s Office

  • Both the Main Office and Green Hills branch of the County Clerk’s Office will be closed until further notice.
  • Customers are encouraged to renew their motor vehicle registration (tags) online or by mail. For more information, please visit www.nashvilleclerk.com.

Davidson County Register of Deeds

  • For the safety of customers and to practice social distancing, the Register’s office has created a secure drop-off slot at 501 Broadway to leave documents.
  • Staff is available for questions at 615-862-6790.

Metropolitan Trustee’s Office

  • Metropolitan Trustee Parker Toler announced that the Office of the Trustee will be closed through Friday, April 3.
  • Property taxes may be paid online with a credit card or eCheck at www.nashville.gov/trustee or with a check or money order placed in the secure drop box located directly outside the Howard Office Building at 700 2nd Ave. S. Please no cash payments at this time.
  • Tax payments may be mailed to P.O. Box 196358, Nashville, TN 37219.
  • Trustee staff will be available during normal business hours at 615-862-6330.

Metropolitan Clerk’s Office

  • The Metro Clerk’s Office is committed to the health and safety of the community. In accordance with these considerations, the office has adjusted procedures.
  • The Clerk’s Office will no longer be available for face to face customer service.
  • Public records requests should be submitted online at hub.nashville.gov by selecting the “Public Records Request” icon.  These requests will continue to be processed in accordance with our routine practices.
  • Commercial solicitation practices are suspended at this time under the Metropolitan Department of Health Order No. 3, Safer at Home.
  • For immediate assistance, please call 615-862-6770.

Tennessee Department of Labor

  • Comprehensive American Job Centers’ hours were extended from 7 a.m. to 7 p.m.  on Tuesday, March 24th.  Affiliate centers will maintain regular hours and support affected workers through telephone and electronic means.
  • All hands will be on deck to expedite the UI payments.
  • If you have inquiries from employers regarding how to fill mass claim for their employees, please direct them to: https://www.tn.gov/workforce/covid-19/employers.html
  • For constituents, they should be directed to: https://www.tn.gov/workforce/covid-19/employees.html

Metro Emissions Testing Facilities

  • Metro Emissions Testing Facilities will be closed indefinitely.
  • Emissions inspections will be waived through May 18.
  • Registration renewal can be conducted online without an emissions test at www.nashvilleclerk.com.

Parks & Recreation

Fairgrounds/ Nashville Flea Market

  • The March Flea Market, scheduled for March 27-29, was cancelled. The April 24-26 Flea Market is planning to go ahead (but may cancelled or change it’s dates).
  • Any other cancellations will be listed here.

Metro Parks

  • All Metro Parks facilities and offices will be closed from Tuesday, March 17 through Monday, April 6.
  • Programming and classes will remain suspended including Spring Break programming for children, day programs for seniors, event reservations, athletic games, and fitness classes.
  • Playgrounds, dog parks, basketball courts, tennis courts, picnic shelters, and skate parks will be closed until further notice. Parks, greenways, trails and golf courses remain open. Anyone utilizing a park, greenway, golf course, or trail is expected to follow the CDC social distancing protocol.
  • For more information, click here. 

Nashville Farmers’ Market

  • The Nashville Farmers’ Market will remain closed to the general public through Friday, April 3.
  • The Farmers’ Market is now offering parking lot pick-up for customers. Beginning Saturday, March 28, customers will have the ability to pre-order produce and goods for pick up at 900 Rose L Parks Market entrance.
  • Daily activities including restaurant service, retail stores, farmers market operations, garden center retail and services, tours, classes, workshops and special events are suspended until Friday, April 3.
  • The community is encouraged to contact merchants directly to order grocery essentials.

Restaurants Offering Delivery Services

  • For a full list of all Davidson County offering takeout and delivery services, click here.

Schools & Education

Metro Nashville Public Schools

  • Metro Nashville Public Schools closed schools on Friday, March 13 ahead of the district’s Spring Break out of an abundance of caution due to the spread of COVID-19 and will remain closed at least through Friday, April 24.
  • Teachers have been given instructions on how to educate students about preventative measures to reduce the spread of germs and viruses, including COVID-19. MNPS has relaxed both student and employee attendance policies to encourage everyone who is sick to stay home until they are symptom free and able to return to work or school.
  • MNPS has instructed their custodial contractors to prioritize disinfecting of school buildings using antiviral sprays to reduce the potential for surface-to-human transmission of the virus.
  • MNPS is working with community partners to distribute food boxes to families in need starting Monday, March 23. To learn where to pick up a meal each day, visit here.
  • MNPS has compiled a resource guide consisting of digital tools for students and families while schools are out and many workplaces are closed due to the COVID-19 public health emergency.
  • The resources and links in the guide, available at https://www.mnps.org/digitaltools, are optional. They do not affect student grades, advancement to the next grade level or graduation requirements.

Nashville Community Education

  • Nashville Community Education is postponing all classes until at least April 6. All in-person meetings are canceled for the rest of spring (through May 14).
  • Students will be notified of any changes in programming.

Nashville Public Library

  • All Nashville Public Library locations have closed until April 6.
  • From Monday, March 16 through Thursday, April 16, all library programming has been suspended. This includes story times, classes, movies, book club meetings, workshops, puppet shows and other services.
  • Reservations for public meeting spaces at library branches will also be cancelled.
  • For more information, click here.

PEG (Public, Educational and Goverment) Television Studio

  • PEG Studio will be closed until at least Monday, April 6. All studio bookings and television productions at the studio will be canceled during this time.
  • While the studio is not available for production, staff will work diligently to keep the broadcasts running.

Transportation

Nashville International Airport (BNA)

  • The Nashville International Airport (BNA) remains open.
  • BNA is committed to combating the spread of germs and maintains a thorough cleaning protocol that complies with CDC guidelines. BNA’s airline partners have also established protocols for employee practices, screening and cleaning of all aircrafts after each flight.
  • For more information, click here.

WeGo Transit

  • WeGo Public Transit is operating under a modified service plan until further notice.
  • The new plan, best described as a Saturday Plus scenario, reduces service on most routes to the level of normal Saturday service, plus supplemental service on select routes to accommodate downtown Nashville commuters on regional bus and train service.
  • Local Bus:
    • Most routes operate on its Saturday schedule during the week. The following routes do not operate until further notice:
      • 24 Bellevue
      • 35 Rivergate
      • 38 Antioch
      • 41 Golden Valley
      • 43 Hickory Hills
      • 73 Bell Road
    • Some routes have an extra morning trip added prior to 6:00 a.m. to accommodate those using transit for work that wouldn’t otherwise be served by the Saturday schedule.
    • Service on the weekends will run as normal.
  • Access
    • WeGo Access operates on a modified Saturday schedule, with service beginning at 5:00 a.m. and ending at 11:00 p.m.
    • Access on Demand will continue to operate as normal.
  • Regional Bus
    • Regional buses except for those serving Rutherford County is operating on a modified schedule, with reduced trips in the mornings and afternoons.
    • The 84 Murfreesboro and 86 Smyrna/LaVergne is not operating until further notice. Those traveling from Rutherford County are encouraged to take the 96 Nashville/Murfreesboro, which operates on a modified weekday schedule.
  • Star + Shuttles
    • The Star is operating on a reduced schedule, with the third inbound/outbound trip of the morning cancelled and the third inbound/outbound trip of the afternoon cancelled. All other trips are running as scheduled.
    • The 64 Star Downtown Shuttle is not operating until further notice.
    • The 93 West End Shuttle trips is aligned with the new train schedule, with the third morning trip and third afternoon trip cancelled.
  • For more information and a full route schedule, visit WeGoTransit.com.