Status of Nashville Services

Utilities | Public Safety | Courts & Offices | Parks & Recreation | Schools & Education | Transportation

Utilities

Metro Public Works

  • Metro Public Works Metro Convenience Centers are open on Tuesday – Saturday from 8 a.m. to 4:30 p.m. Additionally, they will now be accepting up to 5 bags of household trash.
  • Metro Recycling Drop-Off Locations will remain open and will not be impacted by scheduling changes.
  • All Public Works employees who are able to work from home are being asked to do so.
  • All hubNashville call center employees will be working from home until further notice.
  • The Public Works’ Right-of-Way Permits office will be closed to the public. Permits will continue to be issued via email rather than in-person.
  • Residents looking to replace or purchase additional trash carts should make their request through hubNashville. They will not be able to do so in person.
  • Metro Beautification is suspending its court-ordered community service program.
  • The Transportation Licensing Commission Office will be closed to the public until further notice. All certificates and permits for companies or drivers of Other Passenger Vehicles for Hire, the annual term of which is scheduled to expire while this office remains closed, are hereby renewed, by order of the Director, for an additional annual period subject to and conditioned upon submission of all required items including fees to this office by mail. In addition, all vehicle inspections will be postponed. Any new company or new driver applications will be accepted as soon as possible. Please contact the TLC at: tlcpublicworks@nashville.gov
  • Trash, recycling, and brush pick-up will NOT be impacted by these temporary changes. Additionally, most operational functions of Metro Public Works, including pothole repair, signal maintenance and roadway repairs will continue as usual. Tornado debris pick-up will continue in the coming days and weeks as well.
  • For more information on Metro Convenience Centers, visit the Public Works website: https://www.nashville.gov/Public-Works/Neighborhood-Services/Recycling/Convenience-Centers.aspx
  • For other additional information, residents can use hubNashville by calling 311, downloading the hubNashville app, or visiting hub.nashville.gov.

Metro Water Services

  • In compliance with Metro Water Services’ Pandemic Plan Phase 2, and to help protect the health of our community, additional modifications to work processes went into effect April 14, 2020.
  • Metro Water Services wants to assure customers that we remain fully operational and the vital water services you depend on are safe and available. Employees are working remotely and/or practicing social distancing ( a minimum of 10′).
  • The Customer Services Center lobby, 1700 2nd Ave N, is closed. Customer Service representatives can be reached by calling 615-862-4600 or emailing online@nashville.gov. All payment channels, except for the over-the-counter transactions, are available, including the outdoor kiosk. Metro Water Services will not assess late fees or disconnect water services to any of our customers through the end of June.
  • MWS Development Services (DS), 800 2nd Ave. S, is also closed to the public.
  • Beginning June 15, MWS Development Services will be accepting both card and check payments.  Card payments can still be made over the phone.  You can also drop off checks at the Metro Office Building at 800 Second Avenue South, Nashville Tennessee 37210.
    • Check
    • Before any payment can be brought in or dropped off, it must be coordinated with staff by making a request through the ds@nashville.gov inbox. You cannot prepay for a permit/service.
    • Please include the appropriate Water/Sewer or Stormwater permit tracking number(s) on the memo line of each check; these numbers are provided by staff when you have accurately applied through the ds@nashville.gov inbox.
    • Water/Sewer payments must be submitted separately from Stormwater (i.e. – Two Checks).
    • Card
    • Card payments can be made by completing the form below and submitting to Mws.ds@nashville.gov.
  • Once intent to pay is received, it will be placed in a que and you will be called via telephone to finalize payment, in the order in which it was received.
  • Do not submit your full card number; this will be done over the telephone for the security of your financial information.
  • We must have verbal confirmation over the phone from the person to which the card is issued; no exceptions will be made.
  • Please be prepared to provide the following:
    • Name on credit card;
    • Card billing street address, zip code, and phone number;
    • Card type (VISA, MC, AMEX);
    • Last four (4) digits of the card; and
    • All applicable MWS/Stormwater permit numbers
  • Status is subject to change based on the City of Nashville’s ongoing monitoring and response efforts. MWS will do our best to keep everyone updated.
  • Checks for capacity fees can be mailed to the MWS lock box at P.O. BOX 305225 Nashville, TN 37230-5225.  Please remember to include project case number and associated property address.
  • Water tap process returns to normal – Shutdowns still require an internal evaluation.
    • Water shutdowns will require an internal review to determine the impact on customer outages.
    • Contact Mws.ds@nashville.gov for all requests.
    • Please be advised that due to the previous tap and shutdown limitations, we are experiencing scheduling delays. We appreciate your patience as we strive to meet customer demands.
    • If you have submitted a request for a tap or shutdown, your request will be processed in the order it was received. If you submitted a request and were denied, please resubmit.
  • Service line inspection, meter issuance and inspection and water and sewer inspections will continue when a 10 foot distance from other people can be maintained.
  • Email confirmation will be sent with appointment information upon approval of emailed meter submissions.
  • Anyone needing help with any other topics, please send questions to DS@nashville.gov

Water Quality Guidance When Returning to Your Home or Place of Business

As homes or buildings have been unoccupied or used less frequently, interior water quality can deteriorate.  Stagnant or standing water can lead to low or undetectable levels of disinfectant, such as chlorine, and cause conditions that increase the risk for growth and spread of Legionella and other biofilm-associated bacteria.  It is important to ensure that your private water system, which begins at the meter, is safe to use after a prolonged shutdown. Flushing clears the low quality water that sat in your pipes during low/no use and replaces it with fresh, high quality water.

What should be flushed?

The entire building, including all water-using appliances such as ice machines, dishwashers, kitchen sink sprayers, water fountains, cooling towers, etc.

How do I flush a home or small building?

Flushing instructions will vary depending on the structure. However, key elements include:

  1. Remove or bypass devices like point-of-entry treatment units prior to flushing.
  2. Take steps to prevent backflow or the siphoning of contaminants into plumbing (e.g., close valves separating irrigation systems from home plumbing; disconnect hoses attached to faucets, etc.)
  3. Remove faucet aerators from all faucets. (Image below)
  4. Begin flushing in the lowest level of the home/building by fully opening the cold water taps throughout the home. Be sure to run water in bathtubs and showers as well as faucets.
  5. Run enough water through all outlets (e.g., hose bibs, faucets, showerheads, toilets, etc.), Water may be discolored or have an odor when first turned on. Typical flushing durations range from 10 to 30 minutes for each outlet (duration varies based on outlet velocity).
  6. Turn off faucets starting with the taps in the highest level of the home.
  7. Flush the cold water lines first, and then the hot water lines.  Note: the hot water tank can be drained directly; it can require roughly 45 minutes to fully flush a typical 40-gallon hot water tank.
  8. Clean aerators and re-attach to faucets.
  9. Replace all point-of-use filters, including the filter in refrigerators.
  10. Additional precautions may be warranted if water has an odor or remains discolored after excessive flushing.  Actions that might be warranted include sampling, installation of a point-of-use device, or engaging a contractor to thoroughly clean the plumbing system.

What about larger buildings?

It is important to understand that building closures and reduced occupancy impact all environmental systems operating inside buildings including: 1) potable and non-potable water systems, 2) cooling towers and 3) heating, ventilation and air conditioning (HVAC) that regulate interior relative humidity and control mold. These systems must be actively managed and maintained to protect the health of building users. In addition to managing systems during shutdown periods, building owners and operators need to implement well thought out start up protocols to ensure public health protection. By implementing procedures now, you can protect the public and minimize the steps needed to safely re-open closed or partially closed facilities.

The CDC provides guidance for large building water systems and water features at: https://www.cdc.gov/coronavirus/2019-ncov/php/building-water-system.html

 

Nashville Electric Service

Residential Customer Accommodations

  • NES is suspending all power disconnections for non-payment until September 30.
  • NES will absorb late fees and credit card fees on behalf of our customers until September 30.
  • NES has implemented a special payment extension to help ease financial burdens. Anyone with an overdue electric service bill has automatically been enrolled in an installment plan with no penalty. Beginning July 1, 2020, NES evenly distributed past-due balances into 12 monthly payments. These charges appear on each monthly bill, and customers who keep up with their payments going forward are assured service.
  • NES customers concerned about catching up on overdue bills are urged to apply for aid immediately. There are multiple avenues for assistance, but some may be available on a first come, first served basis. Please don’t delay – apply today for any of the following programs:

NeedLink Nashville: Visit www.needlink.org. Those 75 and up or those who cannot apply online may call 615-269-6835.

In addition to the standard Project Help customer-donated funds available through NeedLink, NES and TVA have come together to establish the Community Care Fund which offers matching funds totaling $350,000. These funds will go directly to NeedLink Nashville for management and administration to customers in need of assistance.

United Way 211: Visit www.uw211.org, call 211, or text your zip code to 898-211. United Way’s website also offers resources for help with food, mental health, and unemployment. Visit www.nashvilleresponsefund.com and scroll down to “Get Help.”

Metro Action Commission: Visit www.nashville.gov/mac; call 615-286-8860, ext. 70100; or email maccustomer@nashville.gov.

Mid-Cumberland Community Action Agency: Visit www.midcumberland.org.

 

Commercial Customer Accommodations

  • Through September 30, general power commercial customers (large commercial time of use specialty rates excluded) will not receive a minimum demand charge on their bill.
  • Demand charges will be based on measured demand. For more information on minimum demand, please see our commercial rate schedules.
  • NES will offer advice to help businesses manage their energy demand when they are preparing to reopen to minimize the potential impact on their bill.

Customer Lobby Modifications

  • To continue providing an essential service to Middle Tennessee, NES remains open to serve our customers.
  • Only 10 customers at a time will be permitted to enter the NES customer lobby.
  • Lobby hours are Monday – Friday, 8 a.m. – 6 p.m.
  • Health and safety are a top priority.  We regularly clean and sanitize all customer contact surfaces.
  • Hand sanitizer is also available for customer use.
  • We have also taken measures to ensure safe distancing and rotating shifts for our employees.
  • NES continues to monitor the directives set forth by Metro Nashville for essential businesses. To minimize traffic in our customer service lobby for health and safety reasons, we are urging customers to pay their power bill by mail, phone, online. Also, beginning April 3, customers may pay their NES bill via drive-thru at the Enbright Credit Union Donelson location. Enbright is a long-time partner of NES. Be sure to follow the signs that will lead you to the correct drive-thru lane. An NES teller will be inside the building to manage your transaction. For customers who cannot pay by check or card, remote retail partners, like Kroger and Walmart, and the customer service lobby will be open with restrictions to adhere to social distancing.

NES Bill Pay Drive-Thru Location

  • Enbright Credit Union – Donelson
    2340 Jackson Downs Blvd.

Enbright Credit Union Drive-Thru – Hours of Operation

  • Monday 7:30am-4:00pm
    (closed for lunch 12:30-1:30)
  • Tuesday 7:30am-4:00pm
    (closed for lunch 12:30-1:30)
  • Wednesday 8:00am-4:00pm
    (closed for lunch 1:00-1:30)
  • Thursday 7:30am-4:00pm
    (closed for lunch 12:30-1:30)
  • Friday 7:30am-4:00pm
    (closed for lunch 12:30-1:30)

Safer at Home: Ways to Pay Your NES Bill

  • NES E-bill – Receive and pay your bill online using your bank account by logging into My Account at nespower.com. Set up automatic payments with AutoPay. No fees ever.
  • One-Time Payment – Pay your bill by credit/debit card or bank account. No login required. You will need your NES account number. NES is covering the $2.25 processing fee until September 30, 2020.
  • Pay by Phone – Pay your bill by credit/debit card or bank account. You will need your NES account number. NES is covering the $2.25 processing fee until September 30, 2020.
  • Pay by Mail – Pay your bill by check or money order. Please include the bill stub with your payment in the envelope provided.
  • Automatic Transfer (NEAT) – Enable recurring payments so your account is automatically deducted every month. This program is separate from AutoPay with NES E-bill.

Piedmont Natural Gas

  • Piedmont has significantly decreased natural gas rates for all customers in its Tennessee service territory. The decrease is effective immediately and will be reflected in customers’ March 2020 bills.
  • All disconnections will be suspended until further notice.
  • For more information, click here.

Public Safety

Davidson County Sheriffs’ Office

  • Eviction notices in Davidson County are suspended until further notice.
  • All inmate visits, including clergy visits, are video-only, except for attorney visits, until further notice.
  • All volunteer services are suspended until further notice.

Metro Nashville Police Department

  • The Metro Nashville Police Department remains open and fully operational. All police precincts are open unless otherwise noted.
  • The 11-week Citizen Police Academy class that was scheduled to begin March 17 was postponed.
  • The MNPD’s in-person records counter will be closed until further notice.
  • MNPD is implementing a temporary program for alternative call response in order to minimize the potential for exposure or spread
    of the virus.

    • Officers will be triaging non-emergency and non-violent calls for service where the perpetrator is not present to determine whether a report can be taken via telephone instead of in-person.
    • Every caller whose report is taken by telephone will receive the incident number, the officer’s name who took the report, how to obtain a copy of the report, and any appropriate follow up telephone numbers for MNPD investigative components.

Nashville Fire Department

  • All Metro Fire Stations remain open and operational.
  • The Nashville Fire Department is suspending all in-school visits, “Show and Tell” events with personnel, community group appearances and Breaking Limitations Accepting Zero Excuses (B.L.A.Z.E) Mentoring Program in-class sessions until further notice.

Federal Bureau of Investigation

  • The FBI is in regular contact with the Centers for Disease Control and Prevention (CDC), the Office of Personnel Management, and other federal agencies tracking the spread of COVID-19 and is taking a comprehensive approach to prepare for a variety of scenarios. FBI operations are directed toward national security and violations of federal law and will continue unabated. The FBI will continue steadfast in our mission to protect the American people and uphold the Constitution throughout this period of national emergency.
  • Information is continuously being updated and we are proactively sharing information with the public regarding COVID-19/cyber scams on our Twitter account @FBIMemphis. Criminals will likely continue to use new methods to exploit COVID-19 worldwide. The public is encouraged to report scams and attempted fraud to the Internet Crime Complaint Center (IC3) at ic3.gov. Please see FBI.gov for information regarding scams and safety.

Courts & Offices

Courts

  • The Tennessee Administrative Office of the Courts is open and is prepared to assist judges, court staff, and others to the best of its ability during the coronavirus outbreak. Almost all AOC staff has the ability to work remotely and will continue to work in the office or remotely.
  • Per the CDC Guidelines, the AOC is limiting the number of individuals in our Nashville office and is unable to receive visitors at this time.
  • This applies to state and local Tennessee courts including appellate, trial, general session, juvenile and municipal courts.
  • Deadlines set forth in court rules, statutes and administrative rules, including statute of limitations, that are set to expire between March 13 and May 5 are extended through May 6 and orders of protection that would expire between March 13 and May 5 are extended until May 6
  • Davidson County Assessor Wilhoite Places Temporary Stop to Walk-In Constituency Services

Davidson County Chancery Court/Clerk and Master’s Office

  • General information and guidance for matters pending in Davidson County Chancery Court may be found on the Clerk and Master’s website:  https://chanceryclerkandmaster.nashville.gov/.
  • The Clerk and Master’s Office is open, but in-person service is limited. Office staff are available by phone at (615) 862-5710 or via the “contact us” function on the office website.
  • E-filing is strongly encouraged. Facsimile filing is also available as applicable.
  • A drop box is available outside of the Clerk and Master’s office for filings and payments. Please call the office before leaving a payment in the drop box.

General Sessions Court

  • General Sessions Court will hold the Order of Protection docket at 8:30 a.m. and Criminal dockets at 9:00 a.m. and 1:00 p.m. Civil dockets will be held every hour. Please be patient if you are held outside a courtroom until an earlier docket finishes. Masks will be provided outside the building. Please park and report to the front of the courthouse twenty (20) minutes prior to court time.
  • The Metro  General Sessions Courts have a tentative plan to begin in-person court proceedings for some civil cases beginning June 1. This plan is subject to formal approval by the Tennessee Supreme Court. Courthouse security personnel in the Birch Building will restrict access only to those wearing masks and/or facial coverings. For litigants who do not have these supplies, they will be provided. Litigants cannot simply be turned away because many are appearing under penalty of law (subpoena, summons, etc.) Temperature screenings will also be conducted
  • Metropolitan General Sessions Court will re-open to conduct in-person court proceedings beginning mid-May, as recently allowed by the Tennessee Supreme Court.
  • Courthouse personnel in the Historic Metro Courthouse and in the Birch Building will restrict access only to those wearing masks and/or facial coverings. For litigants who do not have these supplies, they will be provided. Litigants cannot simply be turned away because many are appearing under penalty of law (subpoena, summons, etc.)  Temperature screenings will also be conducted. Courts will excuse those with temperatures exceeding 100.4 from appearance obligations and continue hearings to a later date.
  • Only ten (10) persons will be allowed inside each courtroom and this includes, Judges, DA, defense lawyer, clerk, and one court officer.
  • If there are more than twenty (20) inmates on a daily docket, there will be a 12:15 p.m. and a 12:05 p.m. docket added. The inmates will be separated and only ten (10) inmates at a time will be brought up to the holding cells. The Clerk is making subpoena changes to send out to witnesses and police officers.
  • Witnesses are to separate themselves all down the public hallway and listen for their case to be called by the blue shirt security officers. The security blue shirts will ensure only ten people are inside each courtroom.
  • All witnesses will be checked in at the door and are permitted to sit in the courtroom when their case is to be heard recognizing sitting the social distance span of six (6) feet apart.
  • There will be NO family members/friends permitted to sit in the courtroom.
  • You are not permitted to approach the clerk of court. Please keep a six (6) foot distance when speaking with the clerk of the court.
  • All business must be conducted in the courtroom. This includes search warrants and judicial subpoenas.
  • No one is permitted in the private hallways behind the courtrooms unless you have been authorized to enter these private hallways.
  • There will only be jail, jail review, and Order of Protection dockets until future notice.
  • All other cases (Civil, Criminal Bond & Citation, Environmental, & Traffic  previously scheduled will be continued to a future date. A determination will be made before April 9, 2020 whether to continue this abbreviated schedule.
  • Traffic School related: General Sessions Court shall allow the extension of the Traffic School compliance date for Traffic School referrals with March 3, 2020 or later. Such compliance date extension shall be to May 1, 2020. A determination will be made before May 1, 2020 whether to extend the compliance date beyond May 1.
  • The administration of the Court’s drug testing program has been significantly impacted by this pandemic. It is, therefore, ordered, adjudged, and decreed that the Metropolitan General Sessions Court Judges have decided to limit the administration of drug tests to no more than once per week. Any defendant who is indigent may file a motion to waive the cost and have it set on a Courtroom 3C docket.
  • For more information, click here. 
  • For the court schedule in July, click here.

General Sessions – Civil Court Clerk’s Office

  • The Tennessee Supreme Court issued an Order that extends the judicial state of emergency until May 31, and also allows local judicial districts to develop a strategy to begin holding more in-person court proceedings in their districts.
  • The offices of the General Sessions – Civil Clerk’s Office will be open the office’s lobby starting on Tuesday, May 26th to customers for in-person assistance. All individuals entering the building are required to wear a cloth face covering and will be temperature tested for the safety of employees and the public. Additionally, we are strictly following social distancing guidelines including a limitation on the number of individuals allowed in our office lobbies at any time.  Signage at our offices will provide instruction.
    • Our office is staffed from 8:00 a.m. to 4:30 p.m. Monday through Friday.
    • A drop box will continue to be available soon outside of the office for filings and payments. Please call our office at (615) 862-5195 before leaving payments. Payments may also be made online at our website http://circuitclerk.nashville.gov/sessions/payonline.asp.

Circuit Court Clerk’s Office

  • The Tennessee Supreme Court issued an Order that extends the judicial state of emergency until May 31, and also allows local judicial districts to develop a strategy to begin holding more in-person court proceedings in their districts. Jury trials will remain suspended until July 3, unless there are extraordinary circumstances.
  • The offices of the Circuit Court Clerk will be open the office’s lobby starting on Tuesday, May 26th to customers for in-person assistance. All individuals entering the building are required to wear a cloth face covering and will be temperature tested for the safety of employees and the public. Additionally, we are strictly following social distancing guidelines including a limitation on the number of individuals allowed in our office lobbies at any time. Signage at our offices will provide instruction.
  • As always, we will be available by phone, email and e-filing. We would encourage the use of the e-filing platform to further limit the risk to all parties. Our office is staffed from 8:00 a.m. to 4:30 p.m. Monday through Friday.
  • A drop box will continue to be available outside of the office for filings and payments. Please call our office at (615) 862-5181 before leaving payments.
  • Please go to our website at http://circuitclerk.nashville.gov/Circuit/ for any updates relating to this situation.
  • The Davidson County Sheriff’s Office previously suspended the service of all civil process documents. For exceptions and more information, please contact the Sheriff’s Department.
  • For more information, click here.

Probate Court Clerk’s Office

  • The Tennessee Supreme Court issued an Order that extends the judicial state of emergency until May 31, and also allows local judicial districts to develop a strategy to begin holding more in-person court proceedings in their districts. Jury trials will remain suspended until July 3, unless there are extraordinary circumstances.
  • The offices of the Probate Court Clerk will be open the office’s lobby starting on Tuesday, May 26th to customers for in-person assistance. All individuals entering the building are required to wear a cloth face covering and will be temperature tested for the safety of employees and the public.  Additionally, we are strictly following social distancing guidelines including a limitation on the number of individuals allowed in our office lobbies at any time.  Signage at our offices will provide instruction.
  • In addition, we will be available by phone, email and e-filing as always.
  • Drop boxes will continue to be available outside of each office to limit interactions.
  • The main office number is (615) 862-5980.  Our office is staffed from 8:00 a.m. to 4:30 p.m. Monday through Friday.
  • The Davidson County Sheriff’s Office previously suspended the service of all civil process d The Davidson County Sheriff’s Office previously suspended the service of all civil process documents. For exceptions and more information, please contact the Sheriff’s Department.
  • Our Probate Judge Randy Kennedy has put down specific orders and directives for attorneys and litigants practicing in our Probate Court.  There are also specifics about the handling of the emergency committals by Judge McClendon.  Please go to our website for those specifics: http://circuitclerk.nashville.gov/probate/
  • Additionally, any new updates will be posted on our website so please check back frequently.
  • For more information, click here.

Traffic Violation Bureau

  • The Tennessee Supreme Court issued an Order that extends the judicial state of emergency until May 31, and also allows local judicial districts to develop a strategy to begin holding more in-person court proceedings in their districts. Jury trials will remain suspended until July 3, unless there are extraordinary circumstances.
  • The Traffic Violation Bureau will remain open on a limited basis until Traffic Court is opened July 3rd. We will be here to serve; however, minimal employees will be on-site and person-to-person interaction will be limited.
  • The main office number is (615) 862-5222.  Our office is staffed from 7:30 a.m. to 3:30 p.m. Monday through Friday.
  • The safety and health of the public and our employees is of the utmost importance during this time. See specifics below.
    • There will be no reporting to the Department of Safety and all future compliance dates have been suspended until further notice.
    • A drop box will be available outside of the office for payments and/or request of court dates. Payments may be made online at our website http://paytraffic.nashville.gov.
    • Additionally, any new updates will be posted on our website so please check back frequently if this information pertains to you.  The website address is http://circuitclerk.nashville.gov/traffic/.
    • We received notice that the Davidson County Sheriffs Office is immediately suspending the service of all civil process documents. For exceptions and more information please contact the Sheriffs Department.

Justice Integration Services

  • JIS will be operating a minimal jail docket schedule, hearing orders of protection, and closed all civil dockets which prevents detainer addictions from being granted.

Tennessee Court Appearances

  • The Tennessee Supreme Court issued an Order that extends the judicial state of emergency until May 31, and also allows local judicial districts to develop a strategy to begin holding more in-person court proceedings in their districts. Jury trials will remain suspended until July 3, unless there are extraordinary circumstances.
  • For more information, click here. 

Davidson County Juvenile Court and Juvenile Court Clerk’s Office

  • The Davidson County Juvenile Court will re-open on June 1, 2020.
  • The Davidson County Juvenile Court office will operate under the emergency docket schedules until May 11th. All other matters will be reset to a later date.
  • The courthouse, including the Clerk’s office, will close daily at 3:30 p.m.
  • The court will continue to operate detention and preliminary hearing dockets.  The preliminary hearing docket will occur each Monday through Friday at 9:00 a.m.  The detention docket will occur each Monday-Friday at 1:00 p.m.  All emergency matters shall be consolidated onto those dockets.
  • The child support contempt dockets in which a respondent is incarcerated shall continue to occur each Tuesday at 8:30 a.m.  In addition, any motions for release filed by incarcerated respondents relating to child support shall be consolidated onto those Tuesday dockets.
  • Any delinquency case that involves a juvenile currently in detention remains on as presently scheduled.  Trials for those juveniles in detention will occur as scheduled.  Any youths currently in detention and on for settlement will be handled by their counsel and the assistant DA in conjunction with the individual magistrate assigned to the case.
  • The clerk’s office will remain open for the filing of petitions.  They will work with the court to determine when to schedule non-emergency petitions.
  • All other trials, appearances, settlement conferences and reviews will be continued. The court will notify counsel as to when those case will be reset for status.
  • Juvenile Court has not issued a standing order related to parenting plans.  All of the provisions in the parenting plans remain in place.  If anyone needs to file a motion to review visitation in light of the current situation in a particular case, please feel free to do so.  If the parenting plan in question arose out of a Neglect/Dependency case, the motion to review should be set on a 9:00 a.m. Preliminary Hearing docket.  The 9:00 a.m. Preliminary Hearing dockets are held daily.  If the parenting plan arose out of a Parentage case, it should be set on an 8:30 a.m. Parentage docket.  The 8:30 a.m. Parentage dockets are only held on Tuesdays.  The motion should be set approximately a week out from the date of filing to allow time for the parties to be served with the court date.  The motion will be heard by conference call, so please include the telephone numbers of all attorneys and parties on the motion.
  • As to the availability of video conferencing at Juvenile Court, we are currently working to set up WebEx services to allow for video conferencing. For now only phone conferencing is available. We also encourage parents to contact our Parental Assistance Court (PAC) team members to discuss parenting plan issues.  All of our PAC team members are certified Rule 31 mediators and are skilled at helping parents navigate difficulties related to co-parenting.   They can reach a PAC team member by calling 615-862-8000 and asking for a PAC or just explaining that they need help with a parenting plan.

Codes Department

  • The Code Department is operating remotely and primarily electronically.
  • The Codes Department encourages applicants to make all payments remotely. Email codespermitpay@nashville.gov with your name and permit number to organize a payment.
  • Anyone may apply for a building permit by emailing permitapplication@nashville.gov. Applicants must include their name, phone number, and email address, as well as the property address, a site plan, and a brief description of the project.  If the project involves tornado damage, please specify that fact.
  • Registered contractors may apply for building and trades permits, make online payments, check the status of inspections, and renew licenses and registrations at https://epermits.nashville.gov/#/.
  • Telephone appointments with a zoning examiner may be scheduled by emailing zoningappointments@nashville.gov. Appointments can be made for zoning questions, permit applications, and the filing of BZA appeals and Sidewalk Waiver cases.
  • Short term rental permits may be applied for by emailing david.frabutt@nashville.gov.
  • The Department’s Plan Review team will be available to receive plans from 7:30 to 1:00 Monday through Friday on the first floor of the Development Services Center.
  • The complaint intake staff for the Property Standards Division of the Codes Department are working remotely. All complaints should be submitted via the HUB Nashville portal which can be found here.
  • When submitting a request, it is critical that you include an accurate address along with a detailed description of the alleged violation.
  • For permit applications on tornado-damaged properties, if the electronic process is unsuccessful, Codes will make arrangements for an in-person meeting with a zoning examiner. Codes will only offer in-person appointments for tornado-damaged properties under those limited circumstances.

Board of Zoning Appeals

  • Pursuant to Governor Lee’s Executive Order No. 16, the Codes Department is exploring options for electronic meetings of upcoming Board of Zoning Appeals. Codes will notify applicants of any changes to the BZA schedule and post updated information as quickly as possible.
  • Board of Zoning Appeals meetings will proceed by telephone.
  • Board of Zoning Appeals strongly encourage anyone with comments for the board’s consideration to submit them electronically via bza@nashville.gov. Comments received by 12 noon Wednesday will be provided to the board members before the Thursday meeting. Comments received after that will be read into the record.

Office of Assessments

  • Nashville and Davidson County Assessor of Property Vivian Wilhoite has closed the Office of Assessments through Friday, May 29th.
  • Assessor Wilhoite encourages constituents that have questions or comments about their property and property values to reach out via email at assessorweb@nashville.gov or call 615-862-6080.

e-bid Nashville – Surplus Property Online Auction

  • The eBid Nashville warehouse is closed to the public until further notice.
  • Current online auctions for surplus property will be extended until the warehouse is open to the public.
  • Winning bidders on closed auctions will receive specific instructions via email and will be allowed ample time to pay for items when the warehouse reopens to the public.

Board and Commission Meetings

  • All Boards and Commissions of the Metro Government have postponed all pending public meetings until further notice.

U.S. Census Bureau

  • Due to COVID-19, the Census is temporarily suspending field operations. Please do your part by having your family fill out the census by phone or online.
  • Call the numbers below or visit my2020census.gov. 
    • English: 844-330-2020
    • Espanol: 844-468-2020

Metro Action Commission

  • Metro Action is remaining open but ended face-to-face service until further notice.
  • Customers will have access to a drop box for all applications and supporting documentation.
  • Applications will be available for pick up at the drop box in the agency’s lobby.  Customers may also mail their information to Metro Action by downloading the application from the agency’s website (www.nashville.gov/mac).  Applications can be sent by mail or drop inside the on-site drop box.
  • Applications must include the requested supporting documentation.  The complete listing of required documentation is on the agency’s webpage and payments are made directly to the business.
  • All programs require income eligibility based on the federal poverty income guidelines.  For example, a family of three with an income at or below $31,995 would be eligible.  For a complete list of income eligibility requirements, applicants should visit the Metro Action website (www.nashville.gov/mac).
  • In addition to income eligibility, applicants are served once during the current application period, which began October 1, 2019 and ends September 30, 2020.  However, if someone has been assisted, but has been impacted by the tornado or COVID 19, they are still urged to contact Metro Action.
  • For more information, please call 615-862-8860, Ext. 70100 or e-mail us at metro.action@nashville.gov.

Metro Beer Permit Board

  • Permit holders with an “on-sale” or “on/off sale” permit may deliver their products to customers in commercially sealed containers.
  • Inspectors will continue to conduct initial inspections.  They have made changes, however, to the procedures related to these inspections to protect the health and safety of our inspectors and the applicants. Inspectors will be physically present at the location but will conduct the inspection from their vehicle.
  • The Beer Board team will be working remotely from home. They are still be available by phone, they are processing applications submitted online, and conducting initial inspections using our new procedures.
  • Assuming an applicant submits the necessary documents, they will be able to grant a temporary permit until such time as the board meets again in an official capacity.
  • Any hearings scheduled for that meeting will be rescheduled.
  • Similarly, any special events that were cancelled due to COVID-19 will not require a new application or additional fee.
  • You may continue to contact them by phone at: 615-862-6751.  You may continue to email them at the general email address: beerboard@nashville.gov.  Additionally, if you would like to schedule an initial inspection, please email their inspectors at: initialinspections@nashville.gov.

Metro Council

  • Committee Meetings and Announcements are cancelled.

Nashville Downtown Partnership

  • NDP administrative offices are closed to the public until further notice. To contact them, please call (615) 743-3090.
  • The Clean and Safe programs continue to operate without disruption, as downtown remains a neighborhood in need of these services to take care of residents and businesses; ambassadors have received training and equipment to carry out their tasks safely.
  • ParkIt! Downtown shuttles remain in operation (with a 9 passenger limit), and will continue to operate as long as there is demand from the business community; drivers have received training and supplies to carry this out safely.
  • BEEP (Best Ever Event Parking), providing FREE shuttle transportation to Bridgestone Arena events, is suspended until further notice.
  • The public can remain informed through social media (Facebook, Twitter, Instagram) and Downtown Details.

Planning Department

  • The Planning Department will implement the following changes:
    • Planning staff are encouraged to work remotely and interact with the public by appointment only. Current “walk-in” public services at the front counter are temporarily suspended until further notice.
    • Procedures are in place for the continuity of core responsibilities that must be completed daily.  Four key functions that will receive specialized attention include:  Emergency Tornado Recovery (permit and emergency centers), Bonds, Payments of Fees, and Plan Reviews.
    • Planning staff will continue to accept and review Administrative Items, which may be submitted by appointment.
    • All other public meetings, including community meetings, charrettes, and design review committees, are postponed.
  • The regularly scheduled April 9 Planning Commission meeting was virtually held. The Commission will focus the meeting on cases published on the consent agenda. The Department also anticipates presenting several zoning cases that must meet procedural deadlines for Commission review. Staff plans to recommend that all other cases with public comments be deferred. The draft agenda will be published on the Planning Department web site this Friday. We welcome public input on the draft Agenda.
  • Looking forward to future meetings, the Department is working with ITS to identify a range of opportunities for our community to provide feedback to the Commission. While we urge the public to send comments in writing, we continue to explore other opportunities for residents to participate in and shape planning decisions while simultaneously adhering to recommendations from the Centers for Disease Control and Prevention and other federal, state, and local agencies for COVID-19 prevention. As we finalize those strategies, we will notice Council members and residents.
  • Learn more about changes to the Planning Department’s meetings, policies and procedures here.

Office of Human Resources

  • If you are sick, stay home. If you believe your symptoms may be COVID-19, please call your healthcare provider first. Your healthcare provider can discuss your symptoms and help assess whether you should be tested for COVID-19. If your healthcare provider does decide to test you for COVID-19 and you participate in one of Metro’s healthcare plans, it will be covered at 100% by the plan.
  • If you are tested and diagnosed with COVID-19, you will need to stay quarantined and away from others for the length of time recommended by your healthcare provider. Currently, most cases of COVID-19 stay quarantined for around 14 days. Please get a healthcare provider’s statement or have your healthcare provider provide it electronically/by email or fax to your department HR coordinator. You will also need to supply a healthcare provider’s statement once you recover in order to return to work. During the time you are off, your department will use your available sick time. If you do not have enough sick time to cover the entire period off for COVID-19, your department will then use administrative leave with pay so that you continue to receive your regular hourly rate or salary.
  • If someone in your immediate household like a spouse, child, parent, roommate, or significant other is tested and diagnosed with COVID-19, you will need to stay quarantined and away from others for the length of time recommended by the appropriate physician. Currently, most cases of those people who reside with someone who has COVID-19 stay quarantined for around 14 days. You will need to provide a healthcare provider’s statement showing that someone in your immediate household has been tested and diagnosed with COVID-19 and provide it electronically/by email or fax to your department HR coordinator. You will also need to supply a healthcare provider’s statement once you successfully complete your quarantine period in order to return to work. During the time you are off if the person infected is a legal dependent as defined under FMLA (usually parent, spouse, child or other legal dependent), your department will use your available paid family leave time. If you do not have enough paid family leave time to cover the entire period off for COVID-19, your department will then use administrative leave with pay so that you continue to receive your regular hourly rate or salary. If the person infected in your immediate household is not a legal dependent as defined under FMLA (usually a significant other or roommate), your department will use administrative leave with pay so that you continue to receive your regular hourly rate or salary.
  • Please know it is our goal to make sure that you stay well, but if you or an immediate household member becomes ill with COVID-19, we want to ensure you are able to recover, take care of others, and prevent anyone else from becoming sick with this virus and make sure that you stay in a paid status so you have the resources you need.
  • If you have questions about your benefits, please contact our Benefit Services team at 615-862-6700. If you have further questions about leave or other employment related questions, please contact your department’s HR coordinator.

Election Commission Satellite Office

  • The satellite office at 800 2nd Avenue South, 4th floor has closed until further notice to support social distancing and minimize the spread of COVID-19.
  • The Election Commission Main Office located at 1417 Murfreesboro Pike will be open with limited staff, Monday – Friday, 8 a.m. – 4:30 p.m.
  • For your personal health and the health of the staff, please consider reaching out at vote.questions@nashville.gov or (615) 862-8800.

Nashville Social Security

  • Social Security Administration closed all local offices to the public.
  • Online services are available to apply for retirement, disability, and Medicare benefits, check the status of an application or appeal, request a replacement Social Security card, or print a benefit verification letter.
  • For more information, click here.

Metro Social Services

  • In the best interest of the health and well-being of our customers and staff, effective immediately Metro Social Services will no longer see walk-in customers until further notice.
  • We will see customers by appointment only. Please call 615-862-6432 for assistance.

Metro Office of Family Safety

  • The Metro Office of Family Safety will continue to assist victims of interpersonal violence at Nashville’s Family Safety Center at 610 Murfreesboro Pike for in-person Order of Protection assistance and assistance by phone for other advocacy needs. Distancing precautions will be taken for the safety of all clients and staff.

Davidson County Clerk’s Office

  • The main office and all branches of the Davidson County Clerk’s Office are open to the public.  Please visit www.nashvilleclerk.com for more info.

Davidson County Register of Deeds

  • For the safety of customers and to practice social distancing, the Register’s office has created a secure drop-off slot at 501 Broadway to leave documents.
  • Staff is available for questions at 615-862-6790.

Metropolitan Trustee’s Office

  • Metropolitan Trustee Parker Toler announced that the Office of the Trustee will be closed to walk-in customers through Friday, July 17.
  • Payments can be made online, placed in the secure drop box outside our building, or mailed. The Tax Relief and Tax Freeze deadline has been extended to July 1, 2020.
  • Property taxes may be paid online with a credit card or eCheck at www.nashville.gov/trustee or with a check or money order placed in the secure drop box located directly outside the Howard Office Building at 700 2nd Ave. S. Please no cash payments at this time.
  • Further, Trustee Toler announced that the deadline to renew or apply for Tax Relief or Tax Freeze has been extended to Wednesday, July 1, 2020. Renewal vouchers for the Tax Relief and Tax Freeze programs may be mailed to the Trustee’s Office or placed in the secure drop box. Senior, disabled, and disabled veteran taxpayers who wish to apply for Tax Relief or Tax Freeze for the first time should call 615-862-6330.
  • Tax payments may be mailed to P.O. Box 196358, Nashville, TN 37219.
  • Trustee staff will be available during normal business hours at 615-862-6330.

Metropolitan Clerk’s Office

  • The Metro Clerk’s Office is committed to the health and safety of the community. In accordance with these considerations, the office has adjusted procedures.
  • The Clerk’s Office will no longer be available for face to face customer service.
  • Public records requests should be submitted online at hub.nashville.gov by selecting the “Public Records Request” icon.  These requests will continue to be processed in accordance with our routine practices.
  • Commercial solicitation practices are suspended at this time under the Metropolitan Department of Health Order No. 3, Safer at Home.
  • For immediate assistance, please call 615-862-6770.

Tennessee Department of Labor

Metro Emissions Testing Facilities

  • Metro Emissions Testing Facilities will be closed indefinitely.
  • Emissions inspections will be waived through May 18.
  • Registration renewal can be conducted online without an emissions test at www.nashvilleclerk.com.

Parks & Recreation

Fairgrounds/ Nashville Flea Market

  • The March, April and May Flea Markets have been cancelled.
  • Any other cancellations will be listed here.

Metro Parks

  • Playgrounds, dog parks, basketball courts, tennis courts, picnic shelters, and skate parks will be closed until further notice. Parks, greenways, trails and golf courses remain open. Anyone utilizing a park, greenway, golf course, or trail is expected to follow the CDC social distancing protocol.
  • Programming and classes will remain suspended including Spring Break programming for children, day programs for seniors, event reservations, athletic games, and fitness classes.
  • For more information, click here. 

Nashville Farmers’ Market

  • The Nashville Farmers’ Market has extended its facility closure and will continue to currently offering only drive-thru (Saturdays, 9 a.m.-noon.) and curbside (hours vary) pick-up services. Customers have the ability to pre-order produce and goods for pick up.  Pre order is not required, but encouraged to ensure a contactless experience for the merchants and customers.  All guests must remain in their vehicles and enter at the 900 Rose L Parks Market entrance.  Gardens of Babylon and participating Market House businesses are also offering online ordering, curbside pick up and home delivery.  The community is encouraged to contact merchants directly to order grocery essentials or curbside pick-up from a participating Market House business.

Restaurants Offering Delivery Services

  • For a full list of all Davidson County offering takeout and delivery services, click here.

Schools & Education

Metro Nashville Public Schools

  • Dr. Adrienne Battle, Director of Metro Nashville Public Schools, has issued the following statement in response to the announcement by Mayor John Cooper that Nashville will be returning to a modified Phase 2 of the roadmap for reopening:“The announcement by Mayor Cooper today puts into greater focus the reality that COVID-19 is still very much a public health threat and is going to be a factor in our lives for the foreseeable future. Planning for the 2020-21 school year has been underway for months, with our teams meeting all day every day this week to finalize policies and protocols that will allow us to successfully open Aug. 4.“Our goal has been to offer in-person classes and virtual options for those families who want it, but we will also be prepared for the possibility that in-person classes can’t happen at the start of the school year due to COVID-19. Whichever scenario we are in, offering a rigorous, high-quality education with explicit expectations and requirements is a non-negotiable. We plan to do so in a way that addresses the social-emotional needs of our students and recognizes the difficulty and challenges that these times have presented to our families and staff.”Further details about plans for the reopening of schools will be shared next week.

Nashville Community Education

  • Nashville Community Education is offering some of their spring 2020 classes remotely. All in-person meetings are canceled for the rest of spring (through May 14).
  • Students will be notified of any changes in programming.

Nashville Public Library

  • Nashville Public Library has suspended curbside service at its branch locations during early voting in Davidson County. This will allow voters to get out of the extreme heat and still socially distance while in library buildings.
  • For more information, click here.

PEG (Public, Educational and Goverment) Television Studio

  • PEG Studio will be closed until further notice. All studio bookings and television productions at the studio will be canceled during this time.
  • While the studio is not available for production, staff will work diligently to keep the broadcasts running.

Transportation

Nashville International Airport (BNA)

  • The Nashville International Airport (BNA) remains open.
  • BNA is committed to combating the spread of germs and maintains a thorough cleaning protocol that complies with CDC guidelines. BNA’s airline partners have also established protocols for employee practices, screening and cleaning of all aircrafts after each flight.
  • BNA advises travelers to check with their airline for the most up-to-date information regarding flights, as many are being canceled.
  • Due to a decline in demand, Economy Lot B, Terminal Lot A and BNA Express Park are temporarily closed.
  • Hours and availability of dining, retail and service offerings in the terminal will very until further notice.
  • Business Taking Off (March 27th) has been postponed, BNA 5K on the Runway (April 18th) has been canceled.
  • For more information, click here.

WeGo Transit

  • WeGo Public Transit is operating under a modified service plan until further notice.
  • The new plan, best described as a Saturday Plus scenario, reduces service on most routes to the level of normal Saturday service, plus supplemental service on select routes to accommodate downtown Nashville commuters on regional bus and train service.
  • Beginning Wednesday, April 1, WeGo Public Transit’s Riverfront Station will be closed until further notice.
    • This closure will not affect WeGo Star commuter train service, but it does mean the restrooms onsite at the station and the ability to purchase train tickets inside the building will no longer be accessible.
    • If customers need to purchase tickets, one-ride passes can be purchased via the ticket vending machine located at Riverfront Station; other train pass products can be purchased online at WeGoTransit.com.
  • Local Bus:
    • Most routes operate on its Saturday schedule during the week. The following routes do not operate until further notice:
      • 24 Bellevue
      • 35 Rivergate
      • 38 Antioch
      • 41 Golden Valley
      • 43 Hickory Hills
      • 73 Bell Road
    • Some routes have an extra morning trip added prior to 6:00 a.m. to accommodate those using transit for work that wouldn’t otherwise be served by the Saturday schedule.
    • Service on the weekends will run as normal.
  • Access
    • WeGo Access operates on a modified Saturday schedule, with service beginning at 5:00 a.m. and ending at 11:00 p.m.
    • Access on Demand will continue to operate as normal.
  • Regional Bus
    • Regional buses except for those serving Rutherford County is operating on a modified schedule, with reduced trips in the mornings and afternoons.
    • The 84 Murfreesboro and 86 Smyrna/LaVergne is not operating until further notice. Those traveling from Rutherford County are encouraged to take the 96 Nashville/Murfreesboro, which operates on a modified weekday schedule.
  • Star + Shuttles
    • The Star is operating on a reduced schedule, with the third inbound/outbound trip of the morning cancelled and the third inbound/outbound trip of the afternoon cancelled. All other trips are running as scheduled.
    • The 64 Star Downtown Shuttle is not operating until further notice.
    • The 93 West End Shuttle trips is aligned with the new train schedule, with the third morning trip and third afternoon trip cancelled.
  • In order to ensure continued public health and safety while riding transit in Nashville, WeGo Public Transit, in collaboration with the Amalgamated Transit Union Local 1235, is empowering bus drivers to take control of operating procedures to better maintain social distancing. These discretionary measures taken by bus operators could include maintaining space between passengers onboard the bus, queue management and guidance, and altering boarding activities when conditions allow.
  • Other measures taken to improve safety while riding transit as COVID-19 continues to be present in our communities are:
    • Distributing face masks and gloves to all bus operators and maintenance personnel to wear during their shifts.
    • Displaying signage to encourage customers to wear face masks onboard transit vehicles if they have a mask.
    • Stationing staff at WeGo Central to jump aboard buses in between trips to disinfect high-touch surfaces before the next passengers board.
    • Continued messaging to customers to only ride transit when absolutely necessary.
  • For more information and a full route schedule, visit WeGoTransit.com.