Status of Nashville Services

Utilities | Public Safety | Courts & Offices | Parks & Recreation | Schools & Education | Transportation

Utilities

Metro Public Works

  • Metro Public Works Metro Convenience Centers are open Tuesday – Saturday from 8 a.m. to 4:30 p.m. For more information on Metro Convenience Centers, visit the Public Works website: https://www.nashville.gov/Public-Works/Waste-and-Recycling/Recycling/Convenience-Centers.aspx
  • Metro Recycling Drop-Off Locations are open and will not be impacted by scheduling changes.
  • The Public Works’ Right-of-Way Permits office is closed to the public. Permits will continue to be issued via email rather than in-person.
  • Residents looking to replace or purchase additional trash carts should make their request through hubNashville.
  • Beginning Wednesday, October 7, Metro Beautification is offering court ordered community service Wednesday – Saturday from 9 a.m. to 1 p.m. You must call (615)862-8418 to schedule your community service hours.
  • The Transportation Licensing Commission Office will be closed to the public until further notice. All certificates and permits for companies or drivers of Other Passenger Vehicles for Hire, the annual term of which is scheduled to expire while this office remains closed, are hereby renewed, by order of the Director, for an additional annual period subject to and conditioned upon submission of all required items including fees to this office by mail. In addition, all vehicle inspections will be postponed. Any new company or new driver applications will be accepted as soon as possible. Please contact the TLC at: tlcpublicworks@nashville.gov
  • Trash, recycling, and brush pick-up will NOT be impacted by these temporary changes. Additionally, most operational functions of Metro Public Works, including pothole repair, signal maintenance and roadway repairs will continue as usual.
  • For additional information, residents can use hubNashville by calling 311, downloading the hubNashville app, or visiting hub.nashville.gov.

Metro Water Services

Customer Services

  • Metro Water Services wants to assure customers that we remain fully operational and the vital water services you depend on are safe and available. Employees are working remotely and/or practicing social distancing (a minimum of 10′).
  • The Customer Services Center lobby, 1700 2nd Ave N, is closed. Customer Service representatives can be reached by calling 615-862-4600 or emailing online@nashville.gov. All payment channels, except for the over-the-counter transactions, are available, including the two outdoor kiosks.

Metro Water Services resumed regular collection practices December 1, 2020. Metro Water Services customers who have found themselves experiencing financial hardship are encouraged to request a payment plan for current outstanding balances by calling 615-862-4600.

Development Services

The Development Services Center located at 800 2nd Ave South is closed to the public until January 4, 2021, with limited exceptions. If you have permit related questions, please email mws.ds@nashville.gov.

  1. Metro Water Services DS will accept check or credit card payments in the DSC Monday through Friday from 8:00 am to 2:30 pm.  Please have your water, sewer, or stormwater permit(s) set up prior to payment by making the request through ds@nashville.gov.  You may drop off a check with the permit tracking number in the memo line at our front desk in the DSC or you may pay with a credit card payment through one of our permit writers.
  2. Checks for capacity fees can be mailed to the MWS lock box at P.O. BOX 305225 Nashville, TN 37230-5225 or dropped off. Please remember to include project case number and associated property address.  Please notify your plan review engineer if you mail your capacity fee check.
  3. Meter pick-up and meter exchanges will continue to be on Tuesday and Friday from 8:00 am to 12:00 pm in the DSC.

Check

  • Before a payment can be brought in or dropped off, it must be coordinated with staff by making a request through the mws.ds@nashville.gov inbox. You cannot prepay for a permit/service.
  • The appropriate Water/Sewer or Stormwater permit tracking number(s) must be included on the memo line of each check; these numbers are provided by staff when application through the mws.ds@nashville.gov inbox has been completed.
  • Water/Sewer payments must be submitted separately from Stormwater (i.e. – two checks).

Card

  • Card payments can be made by completing the items below and submitting to mws.ds@nashville.gov.
  • Once intent to pay is received, you will be contacted by phone to finalize payment.
  • Do not submit your full card number; this must be done over the phone by the card holder for security purposes: no exceptions will be made.
  • Please be prepared to provide the following:
    • Name on credit card;
    • Card billing street address, zip code, and phone number;
    • Card type (VISA, MC, AMEX);
    • Last four (4) digits of the card; and
    • All applicable MWS/Stormwater permit numbers
  • Checks for capacity fees can be mailed to the MWS lock box at P.O. BOX 305225 Nashville, TN 37230-5225 or dropped off at the MWS Development Services (DS), 800 2nd Ave. S location.  Please remember to include project case number and associated property address.

Shut Down and Inspection Requests

    • Water shutdowns will require an internal review to determine the impact on customer outages.
    • If you have submitted a request for a tap or shutdown, your request will be processed in the order it was received. If you submitted a request and were denied, please resubmit.
    • Service line inspection, meter issuance and inspection and water and sewer inspections will continue when a 10 foot distance from other people can be maintained.
    • Email confirmation will be sent with appointment information upon approval of emailed meter submissions
    • Please be advised that we are experiencing scheduling delays. We appreciate your patience as we strive to meet customer demands
    • Please send all requests and questions to MWS.DS@nashville.gov

Nashville Electric Service

For full information on NES billing, services and payment plans, click here. 

Bill Pay Assistance

The Community Care Fund is managed by NeedLink Nashville. You can apply online; or, if you’re 75 or older and have no way to apply online, call 615-269-6835

In addition to the Community Care Fund, below is a list of other agencies to contact for power bill assistance. We encourage customers to apply for funding from multiple agencies to help cover the balance due amount.

United Way 211: Visit www.uw211.org to chat with an advisor, call 211 or text your zip code to 898-211. United Way’s website also offers resources for help with food, mental health, and unemployment. Visit www.nashvilleresponsefund.com and scroll down to “Get Help.”

Metro Action Commission: If you live in Davidson County, visit www.nashville.gov/mac to apply for energy assistance, or call 615-862-8860 ext. 70100 to request an application to be sent by mail. You can also request an application by emailing maccustomer@nashville.gov.

Mid-Cumberland Community Action Agency: Visit www.midcumberland.org or contact the county outreach office in which you live for more information:
Cheatham County – 615-792-3632
Robertson County – 615-384-1086
Rutherford County – 615-893-8938
Sumner County – 615-452-7570
Williamson County – 615-790-5789
Wilson County – 615-444-4714

If you need help applying for assistance, please call the NES Customer Relations team at 615-736-6900. We have a multilingual staff and are available to help you walk through the various payment assistance options. This is a tough season, but we’re a resilient city – helping each other every step of the way.

Piedmont Natural Gas

  • Normal billing practices, including disconnections for nonpayment, will resume on Oct. 1. Customers with past-due balances would begin receiving delinquency notifications and may be subject to disconnection later in the month.
  • Late payment fees will resume with the November billing cycle.
  • Extended payment arrangements up to six months are available for those with past-due balances.
  • For more information, click here.

Public Safety

Davidson County Sheriffs’ Office

  • Eviction notices in Davidson County are suspended until further notice.
  • All inmate visits, including clergy visits, are video-only, except for attorney visits, until further notice.
  • All volunteer services are suspended until further notice.

Metro Nashville Police Department

  • The Metro Nashville Police Department remains open and fully operational. All police precincts are open unless otherwise noted.
  • The 11-week Citizen Police Academy class that was scheduled to begin March 17 was postponed. A class began on September 29, 2020, with 18 participants, about half of the usual number of attendees, to ensure social distancing.
  • The MNPD’s in-person records counter is closed until further notice. More information is available by calling 615-862-7631. Persons involved in automobile accidents investigated by the MNPD can receive copies of their reports free of charge by logging onto www.crashdocs.org.
  • The MNPD has implemented a temporary program for alternative call response in order to minimize the potential for exposure or spread
    of the virus.
  • Officers, on occasion, have been triaging non-emergency and non-violent calls for service where the perpetrator is not present to determine whether a report can be taken via telephone instead of in-person.
  • Every caller whose report is taken by telephone will receive the incident number, the officer’s name who took the report, how to obtain a copy of the report, and any appropriate follow up telephone numbers for MNPD investigative components.
  • Officers continue to be assigned to enforce the Nashville Public Health Department’s mask mandate in the downtown core, with efforts more broadly throughout Davidson county to help mitigate the transmission of COVID-19.

Nashville Fire Department

  • All Metro Fire Stations remain open and operational.
  • The Nashville Fire Department is suspending all in-school visits, “Show and Tell” events with personnel, community group appearances and Breaking Limitations Accepting Zero Excuses (B.L.A.Z.E) Mentoring Program in-class sessions until further notice.

Courts & Offices

Courts

  • The Tennessee Administrative Office of the Courts is open and is prepared to assist judges, court staff, and others to the best of its ability during the coronavirus outbreak. Almost all AOC staff has the ability to work remotely and will continue to work in the office or remotely.
  • Per the CDC Guidelines, the AOC is limiting the number of individuals in our Nashville office and is unable to receive visitors at this time.
  • This applies to state and local Tennessee courts including appellate, trial, general session, juvenile and municipal courts.
  • Deadlines set forth in court rules, statutes and administrative rules, including statute of limitations, that are set to expire between March 13 and May 5 are extended through May 6 and orders of protection that would expire between March 13 and May 5 are extended until May 6
  • Davidson County Assessor Wilhoite Places Temporary Stop to Walk-In Constituency Services

Davidson County Chancery Court/Clerk and Master’s Office

  • General information and guidance for matters pending in Davidson County Chancery Court may be found on the Clerk and Master’s website:  https://chanceryclerkandmaster.nashville.gov/.
  • E-filing is strongly encouraged. Facsimile filing is also available as applicable.

Criminal Court

  • Information and updates for the Criminal Court Clerk’s office can be found on our website at ccc.nashville.gov.
  • To assist in the Mayor’s effort to combat the spread of COVID-19, the Metro Nashville and Davidson County Criminal Court Clerk’s Office will be open Monday – Friday, 8:00 a.m., until 2:00 p.m., starting Wednesday, December 9, 2020 through Friday, January 29, 2021.
  • If documents need to be filled after 2:00 p.m., please visit the State Warrant and Bond Office, which is open 24 hours each day seven days a week, located at:
    • 440 Third Avenue North
      Nashville TN 3720

General Sessions Court

  • The  General Sessions Court of Nashville and Davidson County has issued an Administrative Order regarding changes to the docket schedule beginning Monday, December 7, 2020.
    Click here to see the order.
  • If you have, or represent someone, on a General Sessions Criminal Case on one of the mentioned dockets, please go to sci.ccc.nashville.gov to retrieve the new court date.
  • If you have any questions, please use our Contact the Clerk feature by clicking here: Contact the Clerk
  • For more information, click here. 

General Sessions – Civil Court Clerk’s Office

  • The Tennessee Supreme Court issued an Order that extends the judicial state of emergency until May 31, and also allows local judicial districts to develop a strategy to begin holding more in-person court proceedings in their districts.
  • The offices of the General Sessions – Civil Clerk’s Office will be open the office’s lobby starting on Tuesday, May 26th to customers for in-person assistance. All individuals entering the building are required to wear a cloth face covering and will be temperature tested for the safety of employees and the public. Additionally, we are strictly following social distancing guidelines including a limitation on the number of individuals allowed in our office lobbies at any time.  Signage at our offices will provide instruction.
    • Our office is staffed from 8:00 a.m. to 4:30 p.m. Monday through Friday.
    • A drop box will continue to be available outside of the office for filings and payments. Please call our office at (615) 862-5195 before leaving payments. Payments may also be made online at our website http://circuitclerk.nashville.gov/sessions/payonline.asp.

Circuit Court Clerk’s Office

  • The Tennessee Supreme Court issued an Order that extends the judicial state of emergency until May 31, and also allows local judicial districts to develop a strategy to begin holding more in-person court proceedings in their districts.
  • The offices of the Circuit Court Clerk will be open the office’s lobby starting on Tuesday, May 26th to customers for in-person assistance. All individuals entering the building are required to wear a cloth face covering and will be temperature tested for the safety of employees and the public. Additionally, we are strictly following social distancing guidelines including a limitation on the number of individuals allowed in our office lobbies at any time. Signage at our offices will provide instruction.
  • As always, we will be available by phone, email and e-filing. We would encourage the use of the e-filing platform to further limit the risk to all parties. Our office is staffed from 8:00 a.m. to 4:30 p.m. Monday through Friday.
  • A drop box will continue to be available outside of the office for filings and payments. Please call our office at (615) 862-5181 before leaving payments.
  • Please go to our website at http://circuitclerk.nashville.gov/Circuit/ for any updates relating to this situation.
  • For more information, click here.

Probate Court Clerk’s Office

  • The offices of the Probate Court Clerk will be open the office’s lobby starting on Tuesday, May 26th to customers for in-person assistance. All individuals entering the building are required to wear a cloth face covering and will be temperature tested for the safety of employees and the public.  Additionally, we are strictly following social distancing guidelines including a limitation on the number of individuals allowed in our office lobbies at any time.  Signage at our offices will provide instruction.
  • In addition, we will be available by phone, email and e-filing as always.
  • Drop boxes will continue to be available outside of each office to limit interactions.
  • The main office number is (615) 862-5980.  Our office is staffed from 8:00 a.m. to 4:30 p.m. Monday through Friday.
  • Our Probate Judge Randy Kennedy has put down specific orders and directives for attorneys and litigants practicing in our Probate Court.  There are also specifics about the handling of the emergency committals by Judge McClendon.  Please go to our website for those specifics: http://circuitclerk.nashville.gov/probate/
  • Additionally, any new updates will be posted on our website so please check back frequently.
  • For more information, click here.

Justice Integration Services

  • JIS will be operating a minimal jail docket schedule, hearing orders of protection, and closed all civil dockets which prevents detainer addictions from being granted.

Tennessee Court Appearances

  • The Tennessee Supreme Court issued an Order that extends the judicial state of emergency until May 31, and also allows local judicial districts to develop a strategy to begin holding more in-person court proceedings in their districts.
  • For more information, click here. 

Davidson County Juvenile Court and Juvenile Court Clerk’s Office

  • The Davidson County Juvenile Court will re-open on June 1, 2020.
  • The Davidson County Juvenile Court office will operate under the emergency docket schedules until May 11th. All other matters will be reset to a later date.
  • The courthouse, including the Clerk’s office, will close daily at 3:30 p.m.
  • The court will continue to operate detention and preliminary hearing dockets.  The preliminary hearing docket will occur each Monday through Friday at 9:00 a.m.  The detention docket will occur each Monday-Friday at 1:00 p.m.  All emergency matters shall be consolidated onto those dockets.
  • The child support contempt dockets in which a respondent is incarcerated shall continue to occur each Tuesday at 8:30 a.m.  In addition, any motions for release filed by incarcerated respondents relating to child support shall be consolidated onto those Tuesday dockets.
  • Any delinquency case that involves a juvenile currently in detention remains on as presently scheduled.  Trials for those juveniles in detention will occur as scheduled.  Any youths currently in detention and on for settlement will be handled by their counsel and the assistant DA in conjunction with the individual magistrate assigned to the case.
  • The clerk’s office will remain open for the filing of petitions.  They will work with the court to determine when to schedule non-emergency petitions.
  • All other trials, appearances, settlement conferences and reviews will be continued. The court will notify counsel as to when those case will be reset for status.
  • Juvenile Court has not issued a standing order related to parenting plans.  All of the provisions in the parenting plans remain in place.  If anyone needs to file a motion to review visitation in light of the current situation in a particular case, please feel free to do so.  If the parenting plan in question arose out of a Neglect/Dependency case, the motion to review should be set on a 9:00 a.m. Preliminary Hearing docket.  The 9:00 a.m. Preliminary Hearing dockets are held daily.  If the parenting plan arose out of a Parentage case, it should be set on an 8:30 a.m. Parentage docket.  The 8:30 a.m. Parentage dockets are only held on Tuesdays.  The motion should be set approximately a week out from the date of filing to allow time for the parties to be served with the court date.  The motion will be heard by conference call, so please include the telephone numbers of all attorneys and parties on the motion.
  • As to the availability of video conferencing at Juvenile Court, we are currently working to set up WebEx services to allow for video conferencing. For now only phone conferencing is available. We also encourage parents to contact our Parental Assistance Court (PAC) team members to discuss parenting plan issues.  All of our PAC team members are certified Rule 31 mediators and are skilled at helping parents navigate difficulties related to co-parenting.   They can reach a PAC team member by calling 615-862-8000 and asking for a PAC or just explaining that they need help with a parenting plan.

Metropolitan Collections Office

The Metropolitan Collections Office is currently closed for in person payments. Our office collects:

  • Short Term Rental Property Occupancy Privilege Tax (STRP)
  • Contracted Vehicle Tax $2.00 Airport
  • Rental Vehicle Surcharge Tax
  • Alcohol Beverage Privilege Tax
  • Wholesale Liquor Tax
  • Wholesale Beer Tax
  • Franchise Fees

You may continue to mail your tax forms along with payment/credit card authorization form to this address:

Collections Office
P.O. Box 196311
Nashville, TN 37219-6311

Codes Department

  1. The Codes Department is operating primarily remotely and takes applications electronically.
  2. The Codes Department encourages applicants to make all payments remotely. Email codespermitpay@nashville.gov with your name and permit number to organize a payment.
  3. Anyone may apply for a building permit by emailing permitapplication@nashville.gov. Applicants must include their name, phone number, and email address, as well as the property address, a site plan, and a brief description of the project.  If the project involves tornado damage, please specify that fact.
  4. Registered contractors may apply for building and trades permits, make online payments, check the status of inspections, and renew licenses and registrations at https://epermits.nashville.gov/#/.
  5. Telephone appointments with a zoning examiner may be scheduled by emailing zoningappointments@nashville.gov. Appointments can be made for zoning questions, permit applications, and the filing of BZA appeals and Sidewalk Waiver cases.
  6. Short term rental permits may be applied for by emailing david.frabutt@nashville.gov.
  7. The Department’s Plan Review team will be available to receive plans from 7:30 to 1:00 Monday through Friday on the first floor of the Development Services Center.
  8. The complaint intake staff for the Property Standards Division of the Codes Department are primarily working remotely. All complaints should be submitted via the HUB Nashville portal which can be found here.
  9. When submitting a request, it is critical that you include an accurate address along with a detailed description of the alleged violation.
  10. For permit applications on tornado-damaged properties, if the electronic process is unsuccessful, Codes will make arrangements for an in-person meeting with a zoning examiner. Codes will only offer in-person appointments for tornado-damaged properties under those limited circumstances.

Board of Zoning Appeals

  • The Board of Zoning Appeals is now meeting in person, abiding by all social distancing guidelines. Masks are required and all board rules apply.

Office of Assessments

  • Nashville and Davidson County Assessor of Property Vivian Wilhoite has closed the Office of Assessments through Friday, May 29th.
  • Assessor Wilhoite encourages constituents that have questions or comments about their property and property values to reach out via email at assessorweb@nashville.gov or call 615-862-6080.

Board and Commission Meetings

Metro Council

Metro Action Commission

  • Metro Action is remaining open but ended face-to-face service until further notice.
  • Customers will have access to a drop box for all applications and supporting documentation.
  • Applications will be available for pick up at the drop box in the agency’s lobby.  Customers may also mail their information to Metro Action by downloading the application from the agency’s website (www.nashville.gov/mac).  Applications can be sent by mail or drop inside the on-site drop box.
  • Applications must include the requested supporting documentation.  The complete listing of required documentation is on the agency’s webpage and payments are made directly to the business.
  • All programs require income eligibility based on the federal poverty income guidelines.  For example, a family of three with an income at or below $31,995 would be eligible.  For a complete list of income eligibility requirements, applicants should visit the Metro Action website (www.nashville.gov/mac).
  • In addition to income eligibility, applicants are served once during the current application period, which began October 1, 2019 and ends September 30, 2020.  However, if someone has been assisted, but has been impacted by the tornado or COVID 19, they are still urged to contact Metro Action.
  • For more information, please call 615-862-8860, Ext. 70100 or e-mail us at metro.action@nashville.gov.

Metro Beer Permit Board

  • Permit holders with an “on-sale” or “on/off sale” permit may deliver their products to customers in commercially sealed containers.
  • Inspectors will continue to conduct initial inspections.  Under some circumstances, inspectors have made changes to the procedures related to these inspections to protect the health and safety of our inspectors and the applicants. Inspectors will be physically present at the location but will conduct the inspection from their vehicle.
  • The Beer Board team will be working remotely from home. They are still be available by phone, they are processing applications submitted online (https://www.nashville.gov/Beer-Board/Beer-Permit-Application.aspx) , and conducting initial inspections using our new procedures.
  • Assuming an applicant submits the necessary documents, the board will continue granting temporary permits.
  • Similarly, any special events that have been cancelled due to COVID-19 will not require a new application or additional fee, assuming they are rescheduled to occur prior to December 31, 2020.
  • You may continue to contact them by phone at: 615-862-6751.  You may continue to email them at the general email address: beerboard@nashville.gov.  Additionally, if you would like to schedule an initial inspection, please email their inspectors at: initialinspections@nashville.gov.
  • Privilege taxes are due no later than January 31, 2021. Payments may still be mailed to the beer board office or paid online: https://www.nashville.gov/Beer-Board/Annual-Privilege-Tax-Payment.aspx.

Mailing Address:

Metro Beer Permit Board

800 2nd Avenue South, 3rd Floor

Nashville, Tennessee 37210

Planning Department

The Planning Department has implemented the changes below:

    1. Planning staff are encouraged to work remotely and interact with the public by appointment only. To minimize wait times and gathering in lines, customers seeking services at the front counter are strongly encouraged to reach out first by phone or email, or to make an appointment for assistance.
    2. Procedures are in place for the continuity of core responsibilities that must be completed daily. Key functions that receive specialized attention include Bonds, Payments of Fees, and Plan Reviews.
    3. Planning staff will continue to accept and review applications, which may be submitted electronically or by appointment. Please visit the Applications and Fees page on the Planning Department website to learn more about the procedures for electronic submittal.
    4. All other public meetings, including community meetings, charrettes, and design review committees, are postponed unless able to be done virtually.
  • Planning Commission meetings are virtually held. The Commission will focus the meeting on cases published on the consent agenda. The Department also anticipates presenting several zoning cases that must meet procedural deadlines for Commission review. Staff plans to recommend that all other cases with public comments be deferred. The draft agenda is published on the Planning Department web site on Friday. We welcome public input on the draft Agenda. The Department has worked with ITS to identify a range of opportunities for our community to provide feedback to the Commission. Please visit the Planning Department website to learn about opportunities to participate virtually.

Office of Human Resources

  • In recognition of the efforts to reduce the spread of the COVID-19 virus and with guidance from the Metro Public Health Department and the Centers for Disease Control (CDC), Metro Human Resources is working remotely, continuing to provide all services and support the needs of employees, pensioners, departments, applicants, and other customers and stakeholders.
  • We will continue to be available to you for Human Resources assistance and guidance. Although the office is physically closed to the public, your calls and e-mails will be answered timely and we will continue to assist you with the same responsiveness, expertise, and experience you expect and deserve. Current contact information and updates can be found on our homepage, https://www.nashville.gov/Human-Resources
  • Civil Service Commission Meetings and Benefit Board Meetings continue to be held remotely via teleconference and are broadcast through the Metro Nashville Network, (MNN), on Nashville’s Comcast Channel 3, AT&T UVerse Channel 99 and on the MNN Live Stream.
  • Annual Enrollment for 2021 is taking place from October 14 through October 28, 2020. Personalized information packets for 2021 Benefit Elections have been mailed to employees and pensioners, but Ask & Enroll Days will not be scheduled due to COVID-19. Self-Service Enrollment is once again an option this year, so those interested in that option can follow the instructions in your Employee or Pensioner Annual Enrollment materials (mailed to your home address) or on our website.
  • Employment Opportunities for Open Competitive and Promotional Job Openings continue to be posted online for submitting electronic applications.
  • Metro’s IOD Clinic is open to employees for treatment of all non-emergency work-related injuries or illnesses. The clinic is conveniently located at 337 21st Avenue North and is open Monday through Friday from 7:00am to 4:00pm for employees who need to be seen or treated in-person.
  • The Office of Veterans Services can be reached by phone at 615-880-2VET(838) or via e-mail at vsoDavidsonCounty@Nashville.gov.

Election Commission Satellite Office

  • The satellite office at 800 2nd Avenue South, 4th floor is closed until further notice to support social distancing and minimize the spread of COVID-19.
  • The Election Commission Main Office located at 1417 Murfreesboro Pike is open during regular business hours, Monday – Friday, 8 a.m. – 4:30 p.m.
  • For your personal health and the health of the staff, please consider reaching out at vote.questions@nashville.gov or (615) 862-8800.

Metro Social Services

  • In the best interest of the health and well-being of our customers and staff, effective immediately Metro Social Services will no longer see walk-in customers until further notice.
  • We will see customers by appointment only. Please call 615-862-6432 for assistance.

Metro Office of Family Safety

  • The Metro Office of Family Safety will continue to assist victims of interpersonal violence at Nashville’s Family Safety Center at 610 Murfreesboro Pike for in-person Order of Protection assistance and assistance by phone for other advocacy needs. Distancing precautions will be taken for the safety of all clients and staff.

Davidson County Clerk’s Office

  • The main office and all branches of the Davidson County Clerk’s Office are open to the public.  Please visit www.nashvilleclerk.com for more info.

Davidson County Register of Deeds

  • For the safety of customers and to practice social distancing, the Register’s office has created a secure drop-off slot at 501 Broadway to leave documents.
  • Staff is available for questions at 615-862-6790.

Traffic Violation Bureau

  • Hours of Operation- 8:00 a.m. to 4:25 p.m. Monday through Friday.
  • Traffic dockets have resumed normal scheduling
  • The lobby in the Traffic Violations Bureau office is open to customers for in-person assistance. All individuals entering the building are required to wear a cloth face covering and will be temperature tested for the safety of employees and the public. Additionally, we are strictly following social distancing guidelines including a limitation on the number of individuals allowed in our office lobbies at any time. Signage at our office will provide further instruction.

Metropolitan Trustee’s Office

  • The Office of the Metropolitan Trustee located at 700 2nd Avenue, South, Suite 220, Nashville, Tennessee 37210 is pleased to welcome back walk-in traffic to our office Monday – Friday from 8:00 AM – 4:30 PM beginning October 1, 2020.
  • We recommend contacting our office at 615-862-6330 prior to your visit to confirm our hours of operation and availability. For the most up-to-date information, please visit nashville.gov/trustee.
  • The health and safety of our taxpayers, employees, and the communities we serve remain our top priority. Upon entering the lobby,  safety procedures are posted to help limit the spread of COVID-19. Procedures are the following:
    • The Office of the Metropolitan Trustee has installed plexiglass at the cashier lines and tax relief specialist desks for added safety, along with discs on the floor to encourage social distancing. In addition, taxpayers are asked to utilize the hand sanitizing stations located in the lobby.
    • Metropolitan Trustee employees will wear masks for their safety and yours. We encourage all visitors to follow local and state ordinances related to wearing masks in public. If a taxpayer does not have a mask, one will be provided by our office.
  • The Metropolitan Trustee Office is cleaned daily in accordance with CDC guidelines.
  • A Metropolitan Trustee employee will greet a taxpayer at the door. The number of taxpayers allowed in the lobby at one time is limited to twelve (12), so taxpayers may be asked to wait outside or in their car until there is space available.
  • The Office of the Metropolitan Trustee is currently accepting applications for Tax Relief and Tax Freeze Programs.

Parks & Recreation

Fairgrounds/ Nashville Flea Market

  • The Fairgrounds is not currently hosting indoor events, including the Nashville Flea Market, through at least the end of the year. The current outdoor event schedule is posted on the website http://thefairgrounds.com/ and is updated as new events are added. Applications for 2021 events may be submitted using this link: https://www.nashville.gov/The-Fairgrounds-Nashville/Application-For-Use.aspx
  • The Fairgrounds Nashville is currently hosting a Virtual Flea Market as a way to connect participating vendors with their customers. Please visit the website https://www.virtualnashvillefleamarket.com/.
  • The Nashville Fairgrounds Speedway 2020 racing season is coming to a close with two races remaining: Saturday, October 17 (Military Appreciation Night) and the All American 400 scheduled for October 30 – November 1. https://nashvillefairgroundsspeedway.racing/. Online ticket purchase is encouraged and COVID protocols will be strictly enforced.

Metro Parks

Community Centers

Operational Hours:

  • Neighborhood Centers 10-6:30pm
  • Regional Centers 6-7:00pm

COVID Protocols and procedures:

  • Temp checks at every location
  • Pools are open in regional but only for lap swim
  • Locker rooms are open
  • Fitness Center and track are open (50% occupancy). Fitness equipment is socially distanced and cleaned between each use.
  • No in-person fitness classes
  • No after hour reservations

** Showers and water fountains are closed

**All indoor sports and fitness classes postponed until 2021

Cultural Arts

Metro Parks Cultural Arts will plan to proceed with in-person classes when COVID-19 protocol allows.

Centennial Art Center and Gallery are open from 9:00am to 5:00pm, Monday thru Thursday.  Fridays by appointment.  Maximum of 25 people in building.

  • Winter/Spring Visual Art Class registration is Tuesday, January 12, 2021 at 10:00am.
  • Visual Arts Classes will begin with reduced class sizes on February 25, 2021

Centennial Performing Arts Studio is open by appointment only.  

Music and Theater programs and lessons are virtual.

Dance classes are virtual with teachers and musicians only in the studio. Visit dance.nashville.gov for Metro Parks Dance class information.

Golf Courses:  open 8:00a – Dark  Monday through Friday; 7:00a – Dark  Weekends

*Harpeth Hills, Ted Rhodes, and Shelby closed on Mondays for winter schedule. Warner, Two Rivers, and McCabe closed on Tuesdays for winter schedule.

*Courses may close early for inclement weather

Maximum of 8 golfers allowed in the clubhouse at a time.

All golf carts are sanitized between uses.

Single rider carts available.

Warner Park Nature Center

Facility Hours: 9:00 a.m. – 4:00 p.m. Tuesday – Saturday.  Maximum of 8 individuals or one family group allowed inside at a time.  Masks are required to enter the building)

Programs: outdoor environmental programs are available weekly for groups of eight or under.  All programs are posted and require advance registration at www.wpnc.nashville.gov . Self-guided tours available and family exploration kits available for checkout.

The Nature Center outside campus is open seven days a week dawn to 11:00 p.m.

Park and Trails: open dawn to 11:00 p.m.

Shelby Bottoms Nature Center

Facility Hours: 9:00 a.m. – 4:00 p.m. Tuesday, Thursday, Saturday, 12:00 p.m. – 4:00 p.m. Wednesday, Friday, and by appointment.  Maximum of 8 individuals or one family group allowed inside at a time.  Masks are required to enter the building.

Programs: outdoor environmental programs are available weekly for groups of eight or under.  All programs are posted and require advance registration at www.sbnc@nashville.gov. Self-guided tours available

Park and Trails: dawn to 11:00 p.m.

Bells Bend Outdoor Center

Facility Hours: 12:00 p.m. – 4:00 p.m. Tuesday thru Friday, 9:00 a.m. – 4:00 p.m. Saturday, and by appointment. Maximum of 8 individuals or one family group allowed inside at a time.  Masks are required to enter the building.

Programs: outdoor environmental programs are available weekly for groups of eight or under.  All programs are posted and require advance registration.

https://www.nashville.gov/Parks-and-Recreation/Nature-Centers-and-Natural-Areas/Bells-Bend-Outdoor-Center.aspx

Overnight Camping available with reservation

Free Bikes for use on Bells Bend Mountain Bike Trail are available during Center open hours and with reservation

Self-guided hiking available

Climbing Boulder, Park and Trails: open dawn to dusk

Beaman Park

Facility Hours: 12:00 p.m. – 4:00 p.m. Tuesday thru Friday, 9:00 a.m. – 4:00 p.m. Saturday, and by appointment. Maximum of 8 individuals or one family group allowed inside at a time.  Masks are required to enter the building.

Programs: outdoor environmental programs are available weekly for groups of eight or under.  All programs are posted and require advance registration.

https://www.nashville.gov/Parks-and-Recreation/Nature-Centers-and-Natural-Areas/Beaman-Park-Nature-Center.aspx

Self-guided hiking available

Park and Trails: open dawn to dusk

Fort Negley Park

Visitor Center hours: 12:00 p.m. – 4:00 p.m. Tuesday thru Friday, 9:00 a.m. – 4:00 p.m. Saturday, and by appointment. Maximum of 8 individuals or one family group allowed inside at a time.  Masks are required to enter the building.

Programs: outdoor environmental programs are available weekly for groups of eight or under.  All programs are posted and require advance registration.

https://www.nashville.gov/Parks-and-Recreation/Historic-Sites/Fort-Negley.aspx

Self-guided tours available

Visiting the fort: open dawn to dusk

Warner Park Headquarters

Facility Hours: 8:00 a.m. – 4:00 p.m. Monday – Friday

Programs: All parks greenspace permits are available for normal park hours. All events must follow Metro Public Health Department Covid protocols for events that are in place the day of the event.  More information on permitting events at Warner is available by calling 615-370-8051 or at https://www.nashville.gov/Parks-and-Recreation/Parks/Warner-Parks.aspx

All shelter reservations are first come, first serve through March 31, 2021

Park and Trails: open dawn to 11:00 p.m.

Park Plaza Building/Adminstration & Special Events

Facility Hours:  7:30 am – 4:00 p.m.  Monday – Friday

All parks greenspace permits are available for normal park hours. All events must follow Metro Public Health Department Covid protocols for events that are in place the day of the event. More information on permitting events in Metro Nashville Parks is available by calling 615-862-8446 or at  https://www.nashville.gov/Parks-and-Recreation/Permits-Rentals-and-Reservations/Special-Events.aspx

Outdoor Recreation

Limited small group outdoor recreation programs available with reservation.  All programs follow MPHD Covid guidelines.  Go to https://www.nashville.gov/Parks-and-Recreation/Outdoor-Recreation.aspx for more information.

Centennial Sportsplex Fitness/Tennis Center is open Monday-Thursday from 5am to 8pm, Friday 5am to 6pm, Saturday 8am to 4pm, and Sunday 10am to 6pm.  Maximum of 50 in each building.  Locker rooms and showers open on limited capacity.

“8-person max in Fitness Classes and 6-person max in Tennis Clinics per court.”

Centennial Sportsplex Aquatic lap pool is open Monday to Thursday 6am to 6:30pm and Friday 6am to 6pm (please check web page for special closures). Limit of 2 swimmers per lane. “30-minute time limit when there is a waiting list”

Centennial Sportsplex Aquatic therapeutic pool is open Monday to Friday 7:30am to Noon for lap swimming only (please check web page for special closures). Limit of 2 swimmers per lane. “30-minute time limit when there is a waiting list”

Aquatic Locker rooms, steam room, and sauna are closed.

Centennial Sportsplex Ice Rink is currently not open for public skating. Open for adult/youth hockey games, practices, and figure skating only.

Centennial Sportsplex disABILITIES Program is being offered virtually via zoom Monday – Friday 9am to 12:30pm and 7:30pm.

Parthenon is open Tuesday-Saturday 9am to 4:30pm and Sunday 12:30pm to 4:30pm. Limit of 125 visitors in the building. Structured routes to more easily social distance.

Hamilton Creek Sailboat Marina club house is open Tuesday – Saturday 10am to 6pm. Limit of 8 visitors.

Nashville Farmers’ Market

  • The Nashville Farmers’ Market has extended its facility closure and will continue to currently offering only drive-thru (Saturdays, 9 a.m.-noon.) and curbside (hours vary) pick-up services. Customers have the ability to pre-order produce and goods for pick up.  Pre order is not required, but encouraged to ensure a contactless experience for the merchants and customers.  All guests must remain in their vehicles and enter at the 900 Rose L Parks Market entrance.  Gardens of Babylon and participating Market House businesses are also offering online ordering, curbside pick up and home delivery.  The community is encouraged to contact merchants directly to order grocery essentials or curbside pick-up from a participating Market House business.

Schools & Education

Metro Nashville Public Schools

    1. Pre-K to 2nd grade – Tuesday, October 13 (October 13-14 will be half-days for all students)
    2. 3rd and 4th grades -  Tuesday, October 20
    3. 5th and 6th grades - Tuesday, October 27
    4. 7th and 8th grades - Wednesday, November 4
    5. 9th through 12th grades – Thursday, January 7 (Start of the second semester)Metro Schools opened virtually on August 4 to all students. Starting in September, a select group of students with exceptional needs began returning to the classroom. Families have been given the option for students to return to in-person classes or remain virtual through the remainder of the school year. The schedule for students to return to classes, assuming Davidson County is able to control the spread of COVID-19, is as follows:Visit www.mnps.org/backtoschool for further updates and information on the 2020-21 school year.

Nashville Community Education

  • Nashville Community Education is offering virtual classes with some in-person classes tentatively scheduled in late 2020.
  • You can view and register for all upcoming classes at https://nce.asapconnected.com/
  • The office remains closed to foot-traffic, but staff are answering voicemails three days a week and emails during regular working hours
    1. Contact us at cecinfo@nashville.gov or (615) 298-8050
  • Registered students will be notified of any changes in programming via email.

Nashville Public Library

  • The library is providing curbside book delivery and virtual public programming through NPL Universe.  Please check the library’s Website at https://www.library.nashville.org/ for the online catalog to reserve a book, access to programming and the current status of services.

PEG (Public, Educational and Goverment) Television Studio

  • PEG Studio will be closed until further notice. All studio bookings and television productions at the studio will be canceled during this time.
  • While the studio is not available for production, staff will work diligently to keep the broadcasts running.

Transportation

Nashville International Airport (BNA)

The Nashville International Airport (BNA) remains open.

  • BNA is committed to combating the spread of germs and maintains a thorough cleaning protocol that complies with CDC guidelines. BNA’s airline partners have also established protocols for employee practices, screening and cleaning of all aircrafts after each flight.
  • BNA advises travelers to check with their airline for the most up-to-date information regarding flights, as many are being canceled.
  • Due to a decline in demand, Economy Lot B, Terminal Lot A and BNA Express Park are temporarily closed.
  • Hours and availability of dining, retail and service offerings in the terminal will very until further notice.
  • Business Taking Off (March 27th) has been postponed, BNA 5K on the Runway (April 18th) has been canceled.
  • For more information, click here.

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