Roadmap for Reopening Nashville: Phase 3 Guidance and Resources

ROADMAP FOR REOPENING NASHVILLE: PHASE 3 GUIDANCE AND RESOURCES

Bars Serving Food and Restaurants  | Commercial and Retail Establishments  | Close Contact Personal Services  | Camps  | Gyms and Fitness Facilities  | Museums and Attractions | Metro Parks |Smaller-Venue Minimal Touch EntertainmentTours, Transpotainment, and Events | Metro Nashville Public High Schools | Guidance for Residents| COVID-19 Safety Guidance for Establishments

Do you have questions about the Roadmap for Reopening your business?

For an explanation of metrics, please reference our Reopening Key Metrics page. For more information about each reopening phase, as well as translations of Metro’s Roadmap for Reopening, please reference our Roadmap for Reopening page.

For full data on COVID-19 in Davidson County, click here.

Metro Nashville has developed the following face-covering request signs as a free resource for business owners and operators. The signs, available in English and Spanish, should be placed at the entrance of all establishments.

For restaurant owners and operators in compliance with these 9 commitments to COVID-19 safety, Metro Nashville has developed the “Our Commitment to Keep You Safe” sign designed for display at the entrance of all restaurants and bars. You can download the sign here:

Metro Nashville ha desarrollado un cartel de “Nuestro Compromiso de Mantenerle Seguro,” diseñado para la entrada de todos los restaurantes y bares en cumplimiento con los 9 compromisos de seguridad COVID-19. Dueños de restaurantes y operadores puede descargar el cartel aquí:

PHASE THREE GUIDANCE AND RESOURCES

During Phase Three, all businesses open shall continue to:

  • Screen daily all employees with symptom checks. Employees with symptoms or a temperature of 100.4 degrees Fahrenheit or greater must leave the premises immediately.
  • Post conspicuous signage with information about health precautions for patrons, employees, and staff, including safe social distancing measures and practicing good hand hygiene.
  • Advise employees with any symptoms of illness to be tested and to stay home until they receive medical clearance. Establish policies that make it possible for employees to isolate and quarantine.
  • Require employees who interact with the public, or who cannot maintain a safe social distance from their co-workers, to wear cloth face coverings or masks. Social distancing can be accomplished through physical barriers between people or groups.
  • Sanitize all items, supplies or equipment after each use on or by each customer.

Bars and Restaurants

Restaurants, Limited Service Restaurants, and Bars: 

Note: All restaurants and bars are now operating under the same set of Public Health standards.

  • Restaurants and bars are encouraged to display this sign highlighting their commitment to safe public health practices.
  • Restaurants and bars may operate at 50 percent capacity, with social distancing.
  • Restaurants and bars may continue seated-only service at bar counters throughout Davidson County with social distancing between parties. No standing at the bar counter.
  • 10:00pm last call and service for food/beverage establishments.
  • No patron entry after 10:00pm.
  • “No Seat, No Service.” Customers must be seated at tables in parties of 8 or fewer.
  • “Stand up, Mask up.” Customers must wear masks while standing or walking through the restaurant.
  • Self-service food, beverage and shared condiments are not permitted.
  • All surfaces must be cleaned after use by a patron.
  • The use of disposable, virtual or no-touch menus is recommended.
  • Live music or entertainment is allowed, subject to the conditions set out Public Health Order 7. There must be a barrier between performers and audience.
  • No dance floors permitted. To the extent possible, tables can be placed on dance floors or the dance floor area shall be physically closed off.
  • Ancillary or participatory activities including, but not limited to, arcade games, pool, football, darts, laser tag, or similar activities may open but must be sanitized between each use. Cleaning supplies should be provided alongside such participatory activities for customers to use between each use.
  • Order 10 from the Metro Public Health Department, took effect Saturday, August 8, 2020 and prohibits the following in the Downtown and Midtown areas:
    • the open consumption or possession in an open container of any alcoholic beverage outside of permitted establishments;
    • any sale of alcohol by a restaurant except when sold for consumption on premises or for off-premises delivery;
    • any sale of alcohol by a limited service or restaurant or bar except when sold for off-premises delivery; and
    • all curbside and to-go sales of alcoholic beverages.

Additional Resources for Bars and Restaurants Serving Food: 

Commercial and Retail Establishments

Commercial and retail establishments may operate with social distancing maintained and at 75%  capacity. Social distancing can be accomplished through physical barriers between people and groups. Cleaning of carts, explicit expectations for frequent hand hygiene and wearing of cloth masks by employees and patrons are required.

Additional Resources for Commercial and Retail Establishments: 

Close Contact Personal Service Businesses

Close contact personal service businesses (barber shops, hair salons, waxing salons, threading salons, nail salons or spas, spas providing body treatments, body-art facilities or tattoo services, piercing services, tanning salons, and massage-therapy establishments or massage services) may continue to operate following guidance including limiting the number of patrons and staff to the extent that safe social distancing can be maintained, not to exceed 75% of facility capacity.

  • Services by appointment are encouraged.
  • Patrons should be socially distanced in waiting areas. Social distancing can be accomplished through physical barriers (such as Plexiglass partitions) between people or groups.
  • Clients should be screened, asked to wear masks, and rescheduled if ill.

Camps

Day Camps may operate at 50% capacity with some restrictions, detailed in the guidance posted for day camps.

  • All campers shall be screened for temperature and other symptoms prior to entrance of the facility. Any camper with symptoms (two or more) or a temperature of 100.4 degrees Fahrenheit or greater must leave the premises immediately. Overnight family campers must be reevaluated each day of camp.
  • For day camps, assign campers to small groups (the American Camp Association recommends a ratio of 1 counselor to 10 campers) that will remain intact throughout the duration of camp and have only incidental interaction with other groups, to the extent possible.
  • All bus riders should wear a face covering, unless wearing a mask would be contrary to the health or safety of the wearer. In that instance, the unmasked camper should be properly socially distanced from all other riders.
  • Per Public Health Order 8, face coverings are not required to be worn by any child aged twelve years or less. Any child aged two years or less shall not wear a face covering because of the risk of suffocation. Children (ages three through twelve) attending day camps and family camps this summer may be recommended to wear a face covering in certain settings and circumstances, but it is not required. The use of face coverings at day camps can be particularly effective in reducing virus spreading when children are unable to socially distance, such as on bus rides and in indoor facilities. Day camps and family camps should continue to implement additional safety measures for campers as required in Public Health Order 7 and recommended by MPHD, including symptom screening, keeping campers in cohorts, frequent hand washing, and social distancing.
  • No cafeteria lines, buffet lines, and other self-service food options must remain closed. Camp facilities should prepare plated or boxed lunches, or campers should bring packed meals and snacks from home.

Gyms and Exercise Facilities

Gyms, fitness & exercise facilities, including swimming pools and specialty fitness studios may continue to operate at 50% capacity or to the maximum occupancy that can maintain social distancing, whichever is less.

  • Expanded social distancing requirements (10 feet) for more vigorous aerobic activities remain in place.
  • Social distancing can be accomplished through physical barriers (such as Plexiglass partitions) between people or groups.
  • Community pools can open at 50% capacity of the bather load limit. All deck areas are opened at 50% capacity with social distancing maintained.
  • Further guidance for gyms and exercise facilities available here.

Museums

Museums may continue to operate at 50% capacity or to the maximum occupancy that can maintain social distancing, whichever is less.

  • One-way traffic or other foot traffic control measures should remain in place.
  • Interactive exhibits may open. Sanitize interactive exhibit components after each customer’s use. Install hand sanitizing stations near these spaces and provide cleaning supplies alongside such interactive exhibits for customers to use between each use.
  • Guided tours may operate at 50% or less of regular capacity, provided the tour adhere to proper social distancing.
  • Public programming may operate at 50% or less of regular capacity, provided the public program adhere to proper social distancing.
  • Visits by groups of 8 or fewer shall be allowed.

Metro Parks

Metro Parks, greenways, trails, golf courses, community centers, clubhouses, museums, Sportsplex, tennis courts, and nature centers will remain open. Playgrounds, dog parks, basketball courts, picnic shelters, splash pads, and skate parks remain open to the public.

  • Sports and recreation leagues and sports tournaments remain in operation.
  • Residents using these open spaces or facilities are directed to adhere to crowd-size limitations, CDC guidance on social distancing, and Order 8 from the Chief Medical Director regarding face coverings or masks.

Smaller Venue – Minimal Touch Entertainment

Smaller venue, minimal-touch entertainments may operate at 50% capacity. These venues include bowling alleys, miniature golf, go-carts, cinemas, Top Golf, water parks, zip lines, paintball and similar.

  • Ancillary or participatory activities including, but not limited to, arcade games, pool, football, darts, laser tag, or similar activities may open but must be sanitized between each use. Cleaning supplies should be provided alongside such participatory activities for customers to use between each use.
  • All shared implements (bowling balls, golf clubs, steering wheels, etc.) must be sanitized between each group’s usage.

Tours, Transpotainment, and Events

  • Metro Public Health has established an approval process for events with more than 8 people. With approval by Metro Public Health, events may resume at 30% of venue capacity or up to a max of 500 people, assuming proper social distancing – whichever is fewer. Face coverings required.
    • Note that Metro Public Health will be strict in its analysis of safety protocols for larger events and reserves the right to decline or modify an event application based on the health risk factors contained within it.
  • If you are planning an event of more than 8 people, please click here to submit an event application form.
  • Transpotainment vehicles may continue operating at 50% capacity up to a maximum of 8 people, who must belong to the same party. Masks required while standing.

Metro Nashville Public Schools High School

  • Metro Public Health Department has issued guidance for school sporting events including that attendance be limited to no more than two spectators per student-athlete and coach.
  • Spectators must wear masks and maintain social distancing. Hand sanitation stations must be provided at all entry and exit points. Concessions shall remain closed.

Guidance for Residents

Additionally, the following apply for all residents and businesses in Davidson County during Phase Three:

    • Social distancing should remain universally in effect.
    • Live entertainment may continue, subject to the conditions set out in Public Health Order 7. Social distancing protocols should be observed between performers. There shall be a minimum of 15 feet between performers and customers. All performance equipment must be sanitized between users. All dance floors shall remain closed in Phase Three.
    • Except when performing essential services, those over age 65 and those with high risk factors (including: chronic lung disease or moderate to severe asthma; serious heart conditions; people with compromised immune systems, either through cancer treatment, smoking, bone marrow or organ transplant, or genetic or acquired immune deficiencies; the prolonged use of corticosteroids) should remain safer at home to the extent possible.
    • Work from home should continue whenever possible, and cloth face coverings or masks should be worn in public.
    • Gatherings must be limited to 8 people or fewer. Gatherings are the most high-risk setting for transmission of COVID-19. Community gatherings such as block parties, backyard events, house parties, etc. must remain limited to small groups of 8 or fewer at this time.
    • Order 10 from the Metro Public Health Department takes effect Saturday, August 8, 2020 at 5:00 p.m. CDT. Downtown and Midtown must follow Order 10, which prohibits:
      • the open consumption or possession in an open container of any alcoholic beverage outside of permitted establishments;
      • any sale of alcohol by a restaurant except when sold for consumption on premises or for off-premises delivery;
      • any sale of alcohol by a limited service or restaurant or bar except when sold for off-premises delivery; and
      • all curbside and to-go sales of alcoholic beverages.

Webinars on Reopening Nashville for Community Groups: 

Additional Community Resources: 

COVID-19 Safety Recommendations for Establishments

Measures to Reduce Employee Exposure

Work Attendance

  • Preemption – Employees capable of carrying out work duties from home will be directed to do so.
    • Fever of 100.4 or higher in preceding 48 hours
    • Cough
    • Shortness of breath or difficulty breathing
    • Chills
    • Repeated shaking with chills
    • Muscle pain
    • Headache
    • Sore throat
    • New loss of taste or smell
    • Have you been in close contact with a confirmed case of COVID-19?
  • Self-Screening – Our employees will be informed that they should not report to work if they are experiencing symptoms of COVID-19 or have experienced symptoms in the 72 hours prior to start of shift. Any symptoms should be communicated to their respective supervisor. People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness.These symptoms may appear 2-14 days after exposure to the virus:
  • Any employee experiencing COVID-19 symptoms should contact their medical provider or call the COVID-19 hotline at 615.862.7777.
  • Pre-Work Screening – Upon reporting to work, employees’ body temperatures will be measured with a thermometer and assessed. Employees with body temperatures greater than 100.4°F or who have flu-like symptoms (e.g., cough, body aches) will not perform on-site work duties and will be directed to return to their homes. Employees will be asked if they are experiencing any symptoms from the above list. Any employee experiencing COVID-19 symptoms should contact their medical provider or call the COVID-19 hotline at 615.862.7777.

Back of House Practices

  • Training – Our employees will be trained in COVID-19 safety guidelines and these Protocols. We will encourage our tenants, vendors and contractors to implement this training.
  • Social Distancing
    • Desks and workstations will be separated by 6 feet or more or separated by a barrier.
    • Employees will be required to adhere to state and local guidelines for social distancing which are generally 6 feet of distance between individuals.
    • Signage will be posted reminding employees of CDC hygiene and safety guidelines.
  • Personal Protection Equipment (PPE) Use – Facial coverings, as recommended by the CDC, will be worn by our employees while on property performing work duties or interacting with other persons or as mandated by state and local jurisdictions. We will encourage our tenants, vendors and contractors to implement the same precautions.
  • Personal Hygiene – Our employees will be allowed and encouraged to take frequent breaks for handwashing or disinfecting of hands with a sanitizer. Hand washing must be performed with soap and water for at least 20 seconds, as recommended by the CDC.
  • Enhanced Sanitizing and Disinfecting – The following areas will be disinfected regularly during the day and upon indication of additional need:
    • Breakrooms
    • Restrooms
    • Counters
    • Workstations
    • Employee-Only Areas
  • Touchpoints, including the following, will be disinfected frequently and upon indication of additional need:
    • Transaction Registers/Computer Touchscreens/Keyboards
    • Shared Communications Equipment Including: Phones, Radios, etc.
    • Light Switches
    • Doorknobs/Door Handles
    • Copy Machines/Multi-Function Machines
    •  Counters
    • Drawer Handles, Etc.
  • Self-Service Customer Transactions
    • When paying by credit/debit card, customers should utilize credit card receptacles without exchanging the card with an employee.
    • During each transaction, employee and Customer should maintain at least 6 feet of separation or be separated by a transparent barrier.
    • Employees should wash hands or utilize hand sanitizer after each Customer transaction.
  • COVID-19 Case Notification. In the event one of our employees tests positive for COVID-19, we will:
    • Notify the appropriate public health care authorities. The Metro Health Department COVID-19 hotline can be reached at 615.862.7777.
    • Isolate/Quarantine Confirmed Employees. The infected employee should remain at home until released by a physician or public health official. If a medical note releasing the employee is unavailable, we will follow the CDC guidelines on when an employee may discontinue self-isolation.
    • Address And Isolate Employees Working Near An Infected Co-Worker. We will ask the infected employee to identify all individuals who worked in close proximity (within six feet) for a prolonged period of time (10 minutes or more to 30 minutes or more depending upon particular circumstances, such as how close the employees worked and whether they shared tools or other items) during the 48-hour period before the onset of symptoms. We will send home all employees who worked closely with the infected employee for 14 days under CDC Guidance to ensure the infection does not spread. While quarantined, those employees should self-monitor for symptoms, avoid contact with high-risk individuals, and seek medical attention if symptoms develop.
    • Clean and Disinfect the Workplace. After a confirmed COVID-19 case, we will follow the CDC guidelines for cleaning and disinfecting the workplace. Our cleaning staff or a third-party sanitation contractor should clean and disinfect all areas (e.g., offices, bathrooms, and common areas) used by the ill person, focusing especially on frequently touched surfaces.If using cleaners other than household cleaners with more frequency than an employee would use at home, ensure workers are trained on the hazards of the cleaning chemicals used in the workplace and maintain a written program in accordance with OSHA’s Hazard Communication standard. Simply download the manufacturer’s Safety Data Sheet (SDS) and share with employees as needed, and make sure the cleaners used are on your list of workplace chemicals used as part of a Hazard Communication Program.
    • Notify Your Employees. Following a confirmed COVID-19 case, and as recommended by the CDC, notify all employees who work in the location or area where the employee works of the situation without revealing any confidential medical information such as the name of the employee (unless the employee has signed an authorization to disclose his or her diagnosis; see samples available in our FP Data Bank). Inform employees of the actions you have taken, including requiring employees who worked closely to the infected worker to go home. Let employees know about your sanitizing and cleaning efforts and remind them to seek medical attention if they exhibit symptoms. The failure to notify employees at your location of a confirmed case may be a violation of OSHA’s general duty clause, which requires all employers to provide employees with a safe work environment.

Measures to Protect Customers/Public

  • Reduced Occupancy – Once the targeted occupancy for a business is achieved, other Customers/Public will be asked to wait in their cars or in queue lines outside, spaced 6 feet apart.
  • Social Distancing
    • Dividers will be placed in entryways requiring incoming traffic to walk on only one side of entry, and outgoing on the other side to encourage visitor separation of at least 6 feet.
    • Social distancing markers will be placed in areas where lines form (e.g., check-out, restrooms).
    • Elevator occupancy will be limited to encourage proper spacing (max. of 4 per cab).
    • Public seating and eating areas will be reduced and/or reconfigured to allow for minimum separation of 6 feet between persons.
    • Dining seating areas will be opened up section by section as occupancy requires, while still maintaining the required spacing. This will allow cleaning crews to concentrate their efforts and increase frequency of cleaning. No reusable customer service items will be available (e.g., trays, utensils, cups).
    • Single use paper menus will be used at restaurants.
    • Order areas and delivery areas will be separated to encourage social distancing.
    • Customers/Public in queue lines or on escalators will be directed to maintain a distance of 6 feet from other individuals by means of signage and/or other markings at 6-foot intervals.
    • In restrooms, every other sink and urinal will be taped off to encourage proper spacing, and signage will be posted encouraging proper hygiene.
    • Signage and floor decals will be placed to encourage social distancing throughout the property.
    • Staff will actively remind and encourage Customers/Public to comply with the social distancing standards.
    • The following interior touchpoints will be temporarily placed out of service:
      • Child Play Areas
      • Drinking Fountains
      • Valet
  • Enhanced Sanitizing and Disinfecting
    • Soap and water will be made available to employees and Customers/Public in restrooms.
    • Hand sanitizer or sanitizing materials, compliant with CDC standards, will be available to everyone in common areas and retail spaces. Signage and/or staff will be deployed to encourage the use of hand sanitizer.
    • Limited Large On-Property Events – Large marketing events and activities that draw big crowds will be postponed.
    • Regularly sanitize and disinfect high touchpoint areas (e.g., counters, POS terminals/cash wraps, screens) throughout the day.
    • Provide enhanced sanitizing and disinfecting every evening after the store closes for business.
    • All sanitizing and disinfecting should be performed with CDC-compliant cleaning products.
      • Self-Service Customer Transactions – Customers should be encouraged to pay using mobile technology or self-service POS terminals wherever possible.
      • Package Handling – Store employees should follow the latest guidelines on the handling and processing of inbound/outbound packages.
      • Shared items – Businesses should eliminate opportunities for customers to share items – utensils, pens, coffee pots, products, etc.

Customer/Public Guidelines

Customers/Public will be encouraged to practice:

  • Self-Screening – Perform a self-health check prior to visiting the property. Anyone with a temperature greater than 100.4°F or who has flu-like symptoms (e.g., cough, body aches) will be advised not to visit the property.
    • Consider offering free masks and sanitizing wipe packets to customers.
  • Personal Protection Equipment (PPE) Use – Customers will be encouraged to wear facial coverings as recommended by the CDC.

Digital Communication and Signage

  • At all public entrances, customers will be asked to refrain from entering the property if they, or anyone they have been in contact with, are experiencing symptoms of COVID-19 or have experienced symptoms in the 72 hours prior.
  • Measures (signage or staff) will be deployed to encourage the use of hand sanitizer.
  • While visiting the property, customers will be instructed to adhere to state and local guidelines for social distancing which are generally 6 feet of distance between individuals, including at the following locations:
    • Escalator and Elevator Landings
    • Directories
    • Restaurant Counters
    •  Entrances
      • Directional floor decals and arrows will be used to promote better traffic flow on the property.
      • Directional entrance door signage will be used to separate shoppers entering and exiting the property.
      • Regular announcements will be made over the property’s audio system reminding shoppers of their part to keep everyone safe.
      • Post extensive signage on health policies, including the following documents, in the workplace to help educate building occupants on COVID-19 best practices:

Property Cleaning/Sanitation

  • Personal Protective Equipment (PPE) – All janitorial staff will be equipped with personal protection equipment, including facial coverings and gloves recommended by the CDC.
  • CDC Recommended Disinfectants
    • Disinfectant and disinfectant materials, as recommended by the CDC, and related supplies will be made available to all janitorial employees assigned to sanitation tasks.
    • Disinfectants will be selected from the EPA list of chemicals designated as effective against SARS-CoV-2 virus and used in accordance with or exceeding CDC sanitation guidelines.
  • Enhanced Sanitizing and Disinfecting
    • High Touchpoint Areas – Interior high touchpoints areas, including the following, will be disinfected frequently and upon indication of additional need, using EPA-approved sanitation chemicals and in accordance with CDC guidelines:
      • Tables, chairs and counters
      • Restrooms
      • Seating Areas
      • Directories
      • Door Handles/Doorknobs
      • Elevator Buttons
      • Escalator Handrails
      • Stair Railings
      • Trash Bins
      • Guest Service Counters, Phones, POS terminals and Workstations
      • Other Touchpoints, as needed
  • Enhanced Overnight Sanitizing and Disinfecting – Businesses will thoroughly clean during non-operating hours according to CDC guidelines and recommendations.
  • HVAC Systems – Air filters will be cleaned and replaced on a regular basis.
  • Reduced Business Hours – Business hours will be limited to allow for enhanced workspace cleaning and sanitizing.