Resources for Reopening

Resources for Restaurants  | Resources for Small Businesses |Resources for Hospitality Industry | Resources for 65+ Community | Resources for Religious Community | Resources for LGBTQ Community |General Resources for Business Community

Metro Nashville has developed the following face-covering request signs as a free resource for business owners and operators. The signs, available in English and Spanish, should be placed at the entrance of all establishments.


Order 5 – Roadmap for Reopening Nashville – Phase One

Order 4 Amendment 1

Do you have questions about the Roadmap for Reopening your business? Please review the order, toolkit, etc. before submitting a question.


General Resources for the Business Community

Resources for Restaurants

Phase one Guidance for Bars and Restaurants:

Opening Up Nashville Webinar: Restaurant Edition

Mayor John Cooper and the Metro Nashville Covid-19 Task Force are pleased to present a webinar for restaurant owners and operators:

Resources for Small Businesses

Employment Guidance for Small Businesses:

Opening Up Nashville Webinar: Small Business Edition

Mayor John Cooper and the Metro Nashville Covid-19 Task Force are pleased to present a webinar for small business owners and operators:

Resources for Hospitality Industry

Opening Up Nashville Webinar: Guidance for the Hospitality Industry

Mayor John Cooper and the Metro Nashville Covid-19 Task Force are pleased to present a webinar for members of the hospitality community:

Resources for the 65+ Community

Opening Up Nashville Webinar: 65+ Edition

Mayor John Cooper and the Metro Nashville Covid-19 Task Force are pleased to present a webinar for residents 65+:

Resources for the Religious Community

Opening Up Nashville Webinar: Guidance for the Religious Community

Mayor John Cooper and the Metro Nashville Covid-19 Task Force are pleased to present a webinar for members of the religious community:

Houses of Worship Guidance 

Guidance for Davidson County Religious Congregations

While we continue to recognize the hardship placed on persons of faith who desire to worship freely and in community, we also recognize the health risks presented by any communal gathering during the pandemic.  To be clear, while we are taking measured steps to open up Nashville, the Covid-19 pandemic is far from over and will be with us for the foreseeable future.

Some religious congregations have sought our guidance regarding the guidelines put forth today from Governor Lee’s Office of Faith-Based and Community Initiatives.  Those guidelines recommend that organizations not exceed 50% capacity for their activities. While we are supportive and appreciative of the Governor’s guidelines, it is our recommendation that congregations in Davidson County limit capacity to 200 square feet per person in each gathering space. It is our belief that this lower density will help us to continue to flatten the curve in a manner that will enable Nashville go get back to work, school, worship, and play more quickly.

Resources for the LGBTQ Community

Opening Up Nashville Webinar: Guidance for the Religious Community

Mayor John Cooper and the LGBTQ Caucus of the Nashville Metro Council are pleased to present a webinar on LGBTQ in the Age of COVID-19:

Resources for the Residents

Resources for the Minority Community

Resources for Gyms and Exercise Facilities

Resources for Close Contact Personal Care and Appearance Services

Resources for Museums

Resources for Attractions

Resources for Day Camps

1. Measures to Reduce Employee Exposure

Work Attendance

  • Preemption – Employees capable of carrying out work duties from home will be directed to do so.
  • Self-Screening – Our employees will be informed that they should not report to work if they are experiencing symptoms of COVID-19 or have experienced symptoms in the 72 hours prior to start of shift. Any symptoms should be communicated to their respective supervisor. People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness.These symptoms may appear 2-14 days after exposure to the virus:
    • Fever of 100.4 or higher in preceding 48 hours
    • Cough
    • Shortness of breath or difficulty breathing
    • Chills
    • Repeated shaking with chills
    • Muscle pain
    • Headache
    • Sore throat
    • New loss of taste or smell
    • Have you been in close contact with a confirmed case of COVID-19?

    Any employee experiencing COVID-19 symptoms should contact their medical provider or call the COVID-19 hotline at 615.862.7777.

  • Pre-Work Screening – Upon reporting to work, employees’ body temperatures will be measured with a thermometer and assessed. Employees with body temperatures greater than 100.4°F or who have flu-like symptoms (e.g., cough, body aches) will not perform on-site work duties and will be directed to return to their homes. Employees will be asked if they are experiencing any symptoms from the above list. Any employee experiencing COVID-19 symptoms should contact their medical provider or call the COVID-19 hotline at 615.862.7777.

2. Back of House Practices

  • Training – Our employees will be trained in COVID-19 safety guidelines and these Protocols. We will encourage our tenants, vendors and contractors to implement this training.
  • Social Distancing
    • Desks and workstations will be separated by 6 feet or more or separated by a barrier.
    • Employees will be required to adhere to state and local guidelines for social distancing which are generally 6 feet of distance between individuals.
    • Signage will be posted reminding employees of CDC hygiene and safety guidelines.
  • Personal Protection Equipment (PPE) Use – Facial coverings, as recommended by the CDC, will be worn by our employees while on property performing work duties or interacting with other persons or as mandated by state and local jurisdictions. We will encourage our tenants, vendors and contractors to implement the same precautions.
  • Personal Hygiene – Our employees will be allowed and encouraged to take frequent breaks for handwashing or disinfecting of hands with a sanitizer. Hand washing must be performed with soap and water for at least 20 seconds, as recommended by the CDC.
  • Enhanced Sanitizing and Disinfecting
    • The following areas will be disinfected regularly during the day and upon indication of additional need:
      • Breakrooms
      • Restrooms
      • Counters
      • Workstations
      • Employee-Only Areas
    • Touchpoints, including the following, will be disinfected frequently and upon indication of additional need:
      • Transaction Registers/Computer Touchscreens/Keyboards
      • Shared Communications Equipment Including: Phones, Radios, etc.
      • Light Switches
      • Doorknobs/Door Handles
      • Copy Machines/Multi-Function Machines
      • Counters
      • Drawer Handles, Etc.
  • Self-Service Customer Transactions
    • When paying by credit/debit card, customers should utilize credit card receptacles without exchanging the card with an employee.
    • During each transaction, employee and Customer should maintain at least 6 feet of separation or be separated by a transparent barrier.
    • Employees should wash hands or utilize hand sanitizer after each Customer transaction.
  • COVID-19 Case Notification. In the event one of our employees tests positive for COVID-19, we will:
    • Notify the appropriate public health care authorities. The Metro Health Department COVID-19 hotline can be reached at 615.862.7777.
    • Isolate/Quarantine Confirmed Employees. The infected employee should remain at home until released by a physician or public health official. If a medical note releasing the employee is unavailable, we will follow the CDC guidelines on when an employee may discontinue self-isolation.
    • Address And Isolate Employees Working Near An Infected Co-Worker.
      We will ask the infected employee to identify all individuals who worked in close proximity (within six feet) for a prolonged period of time (10 minutes or more to 30 minutes or more depending upon particular circumstances, such as how close the employees worked and whether they shared tools or other items) during the 48-hour period before the onset of symptoms. We will send home all employees who worked closely with the infected employee for 14 days under CDC Guidance to ensure the infection does not spread. While quarantined, those employees should self-monitor for symptoms, avoid contact with high-risk individuals, and seek medical attention if symptoms develop.
    • Clean and Disinfect the Workplace. After a confirmed COVID-19 case, we will follow the CDC guidelines for cleaning and disinfecting the workplace. Our cleaning staff or a third-party sanitation contractor should clean and disinfect all areas (e.g., offices, bathrooms, and common areas) used by the ill person, focusing especially on frequently touched surfaces.If using cleaners other than household cleaners with more frequency than an employee would use at home, ensure workers are trained on the hazards of the cleaning chemicals used in the workplace and maintain a written program in accordance with OSHA’s Hazard Communication standard. Simply download the manufacturer’s Safety Data Sheet (SDS) and share with employees as needed, and make sure the cleaners used are on your list of workplace chemicals used as part of a Hazard Communication Program.
    • Notify Your Employees. Following a confirmed COVID-19 case, and as recommended by the CDC, notify all employees who work in the location or area where the employee works of the situation without revealing any confidential medical information such as the name of the employee (unless the employee has signed an authorization to disclose his or her diagnosis; see samples available in our FP Data Bank). Inform employees of the actions you have taken, including requiring employees who worked closely to the infected worker to go home. Let employees know about your sanitizing and cleaning efforts and remind them to seek medical attention if they exhibit symptoms. The failure to notify employees at your location of a confirmed case may be a violation of OSHA’s general duty clause, which requires all employers to provide employees with a safe work environment.

3. Measures to Protect Customers/Public

  • Reduced Occupancy – Once the targeted occupancy for a business is achieved, other Customers/Public will be asked to wait in their cars or in queue lines outside, spaced 6 feet apart.
  • Social Distancing
    • Dividers will be placed in entryways requiring incoming traffic to walk on only one side of entry, and outgoing on the other side to encourage visitor separation of at least 6 feet.
    • Social distancing markers will be placed in areas where lines form (e.g., check-out, restrooms).
    • Elevator occupancy will be limited to encourage proper spacing (max. of 4 per cab).
    • Public seating and eating areas will be reduced and/or reconfigured to allow for minimum separation of 6 feet between persons.
    • Dining seating areas will be opened up section by section as occupancy requires, while still maintaining the required spacing. This will allow cleaning crews to concentrate their efforts and increase frequency of cleaning. No reusable customer service items will be available (e.g., trays, utensils, cups).
    • Single use paper menus will be used at restaurants.
    • Order areas and delivery areas will be separated to encourage social distancing.
    • Customers/Public in queue lines or on escalators will be directed to maintain a distance of 6 feet from other individuals by means of signage and/or other markings at 6-foot intervals.
    • In restrooms, every other sink and urinal will be taped off to encourage proper spacing, and signage will be posted encouraging proper hygiene.
    • Signage and floor decals will be placed to encourage social distancing throughout the property.
    • Staff will actively remind and encourage Customers/Public to comply with the social distancing standards.
    • The following interior touchpoints will be temporarily placed out of service:
      • Child Play Areas
      • Drinking Fountains
      • Valet
  • Enhanced Sanitizing and Disinfecting
    • Soap and water will be made available to employees and Customers/Public in restrooms.
    • Hand sanitizer or sanitizing materials, compliant with CDC standards, will be available to everyone in common areas and retail spaces. Signage and/or staff will be deployed to encourage the use of hand sanitizer.
    • Limited Large On-Property Events – Large marketing events and activities that draw big crowds will be postponed.
    • Regularly sanitize and disinfect high touchpoint areas (e.g., counters, POS terminals/cash wraps, screens) throughout the day.
    • Provide enhanced sanitizing and disinfecting every evening after the store closes for business.
    • All sanitizing and disinfecting should be performed with CDC-compliant cleaning products.
  • Self-Service Customer Transactions – Customers should be encouraged to pay using mobile technology or self-service POS terminals wherever possible.
  • Package Handling – Store employees should follow the latest guidelines on the handling and processing of inbound/outbound packages.
  • Shared items – Businesses should eliminate opportunities for customers to share items – utensils, pens, coffee pots, products, etc.

4. Customer/Public Guidelines

Customers/Public will be encouraged to practice:

  • Self-Screening – Perform a self-health check prior to visiting the property. Anyone with a temperature greater than 100.4°F or who has flu-like symptoms (e.g., cough, body aches) will be advised not to visit the property.
  • Personal Protection Equipment (PPE) Use
    • Customers will be encouraged to wear facial coverings as recommended by the CDC.
    • Consider offering free masks and sanitizing wipe packets to customers.
  • Social Distancing – Customers will be encouraged and reminded to maintain 6 feet of separation with others by way of:
    • On-property signage
    • Public service announcements
    • Active and ongoing encouragement by property security staff
  • Personal Hygiene
    • Refrain from touching their nose, mouth, and eyes.
    • Wash their hands on a frequent basis with soap and warm water for at least 20 seconds.
    • Use sanitizer stations in the common areas of the property to keep their hands clean.

5. Digital Communication and Signage

  • At all public entrances, customers will be asked to refrain from entering the property if they, or anyone they have been in contact with, are experiencing symptoms of COVID-19 or have experienced symptoms in the 72 hours prior.
  • Measures (signage or staff) will be deployed to encourage the use of hand sanitizer.
  • While visiting the property, customers will be instructed to adhere to state and local guidelines for social distancing which are generally 6 feet of distance between individuals, including at the following locations:
    • Entrances
    • Escalator and Elevator Landings
    • Directories
    • Restaurant Counters
  • Directional floor decals and arrows will be used to promote better traffic flow on the property.
  • Directional entrance door signage will be used to separate shoppers entering and exiting the property.
  • Regular announcements will be made over the property’s audio system reminding shoppers of their part to keep everyone safe.
  • Post extensive signage on health policies, including the following documents, in the workplace to help educate building occupants on COVID-19 best practices:

6. Property Cleaning/Sanitation

  • Personal Protective Equipment (PPE) – All janitorial staff will be equipped with personal protection equipment, including facial coverings and gloves recommended by the CDC.
  • CDC Recommended Disinfectants
    • Disinfectant and disinfectant materials, as recommended by the CDC, and related supplies will be made available to all janitorial employees assigned to sanitation tasks.
    • Disinfectants will be selected from the EPA list of chemicals designated as effective against SARS-CoV-2 virus and used in accordance with or exceeding CDC sanitation guidelines.
  • Enhanced Sanitizing and Disinfecting
    • High Touchpoint Areas – Interior high touchpoints areas, including the following, will be disinfected frequently and upon indication of additional need, using EPA-approved sanitation chemicals and in accordance with CDC guidelines:
      • Tables, chairs and counters
      • Restrooms
      • Seating Areas
      • Directories
      • Door Handles/Doorknobs
      • Elevator Buttons
      • Escalator Handrails
      • Stair Railings
      • Trash Bins
      • Guest Service Counters, Phones, POS terminals and Workstations
      • Other Touchpoints, as needed
    • Enhanced Overnight Sanitizing and Disinfecting – Businesses will thoroughly clean during non-operating hours according to CDC guidelines and recommendations.
    • HVAC Systems – Air filters will be cleaned and replaced on a regular basis.
    • Reduced Business Hours – Business hours will be limited to allow for enhanced workspace cleaning and sanitizing.

U.S. Small Business Administration (SBA) Loans

Small businesses and nonprofit organizations that have suffered economic injury as a result of COVID-19 can apply for Economic Injury Disaster Loans of up to $2 million per applicant to help meet financial obligations and operating expenses which could have otherwise been met.

Interest rates for the loans are 3.75% for small businesses and 2.75% for nonprofit organizations. The loans can be used to pay fixed debts, payroll, accounts payable or other bills that can’t be paid due to the disaster’s impact.

The Economic Injury Disaster Loans are administered and processed through the SBA. Applicants may apply online, receive additional disaster assistance information and download applications at

Applicants may also call the SBA’s Customer Service Center at (800) 659-2955 or email for more information on SBA disaster assistance.

More than $1.9 million in disaster loans have been approved by the U.S. Small Business Administration for Davidson County businesses and residents with losses resulting from the severe storms, tornadoes, straight-line winds and flooding on March 3, 2020. To be considered for all forms of disaster assistance, applicants should register online at

The U.S. Small Business Administration encourages businesses of all sizes, private nonprofit organizations, homeowners and renters to apply for a disaster loan before the May 4 deadline. Anyone in the declared counties in Tennessee with damages caused by the March 3 storms, tornadoes, straight-line winds and flooding should apply for the disaster recovery loan program.

Businesses Hiring Locally

If you have lost your job due to layoffs associated with the March 3 tornado and/or the COVID-19 crisis, you can find updated information about local job openings and opportunities at

Financial Counseling

The Nashville Financial Empowerment Center offers free, one-on-one financial counseling over the phone to Davidson County residents. Finance professionals can counsel you on how to navigate the financial aspects of uncertain times and access outside resources, if you need them. Schedule a phone session by calling 615-748-3620 or visiting

A Guide to File for Unemployment

For Employers: click 

For Workers: click

Or follow these steps:

1. Go to
2. Click on “Unemployment Benefits”
3. Select “File a Claim”
4. If you have an account, sign in by entering your username and password
5. If you do not have an account, click “Next” to proceed to the next screen
6. Follow the prompts, and enter the required information